Apply now »

Senior Business Analyst (Lifecycle Team)

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  44676
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  People & Culture
Status:  Full Time
Schedule:  Regular

Description

 

Shape the future of customer experience excellence 

 

Join our team 

 

Seeking problem-solvers with a passion for innovation. Join our P&C Operations team to tackle diverse challenges from start to finish. We're committed to creating an exceptional experience for both our customers and team members. If you're driven by solving big problems and want to be part of a dedicated team, we want you! 

 

Here’s the impact you’ll make and what we’ll accomplish together 

 

As Senior Business Analyst, you'll collaborate with cross-functional teams to optimize operational efficiency and enhance team member experience. You'll own People On-boarding, Cross-Boarding and Off-boarding processes in SuccessFactors (TeamHub) for all paid and non-paid team members, ensuring master data integrity, validation, and reporting while providing thought leadership and technical expertise to all users. You'll partner with TELUS teams at all levels to create world-class experiences for candidates, leaders and team members. While driving operational readiness projects, you'll also identify and lead transformative, strategic changes for the entire P&C team. 

 

Join us to make a significant impact on our people processes and organizational success.

 

Here's how 

 

  • Represent P&C operations in M&A integrations, collaborating with core project teams
  • Manage the team member journey for large-scale organizational changes and people moves across legal entities
  • Coordinate system readiness for on-boarding, cross-boarding, and off-boarding processes, including testing and defect management with other stakeholders
  • Responsible for ensuring data integrity in core HRIS for team member master data
  • Optimize internal processes to enhance efficiency and team member satisfaction
  • Spearhead transformational initiatives to improve business readiness and organizational agility
  • Foster strong cross-functional partnerships to deliver optimal experiences
  • Prioritize team member experience in all work and actions to meet customer needs

 

 

Qualifications

 

What you'll bring

 

  • You are highly motivated with the ability to manage diverse workloads effectively
  • Analytical and creative problem-solver, you make sound decisions under pressure 
  • You are accountable and resourceful, thriving in autonomous environments, skilled at seeing the big picture and proactively looking around corners, while focusing on details
  • Effective communicator, able to convey complex ideas to diverse audiences
  • You possess demonstrated leadership and influence skills
  • Your knowledge includes a solid understanding of HR processes, policies, and procedures and change management methodology
  • You approach work with combination of enthusiasm, passion, and curiosity rooted with education and experience

 

Great-to-haves 

 

  • Bilingualism (English & French)
  • CHRP Designation


Join us in creating awesome experiences and solving big challenges in the world of People & Culture!
 

 
Salary Range:  $70,000-$104,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

82%
2023 engagement score

140,000+
Team members worldwide

12
# of years voted One of Canada’s Best Corporate Citizens

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »