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Senior Business Analyst (Pharmacy Benefit Management) - TELUS Health


Toronto, ON, CA

Req ID:  23226
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular



Position Overview:

This client facing role of Senior Business Analyst is to manage multiple projects and client requirements on an ongoing basis. The successful candidate must be a strong creative and analytical thinker with strong documentation and planning skills and enjoy daily interaction with external clients.

In this role, as a key member of our TELUS Health team, you will be at the forefront of providing excellent customer service as it relates to client requested changes and implementation activities. This position will provide you with broad exposure to the business leaders and members of the executive team.  

You thrive in a fast-paced environment, and you are detail-oriented, methodical, collaborative and like working on creative solutions. Any experience with reporting analytics and in the health benefits industry is an asset. If you like working with a team where your knowledge and experience are used and expanded, then read on as this is the job for you!



  • Design and implement simple solutions in order to solve complex business problems
  • Gather and document business requirements
  • Actively participate in project team meetings and lead when necessary
  • Define, recommend and build opportunities to automate existing systems processes
  • Participant at regular Client Support meetings
  • Mentor, coach and develop team members to achieve higher levels of performance and job mastery
  • Implement operational or efficiency improvements to enhance current processes
  • Collaborate within and/or across internal business units to develop and execute on initiatives/projects
  • Develop and produce documentation and testing material to support client initiatives/implementations


Required Knowledge:


  • Bilingual preferred but not required
  • Knowledge of claim adjudication principals – Pharmacy Benefit Management experience is an asset
  • Proven ability to collect requirements and document business processes and client requirements
  • Ability to influence cross functional teams
  • Excellent interpersonal and communications skills
  • Experience analyzing and reporting on performance and utilization data
  • Strong delivery and creation of presentations to leaders


Required Skills & Abilities:


  • Highly developed personal planning and organisational skills: Negotiating, initiating, planning and organising activities simultaneously within a project as well as with multiple projects
  • Demonstrated ability to adapt quickly to change and provide change management guidance to others
  • Strong analytical problem identification, and problem solving skills
  • Strong customer focus 
  • Capable and willing learner who proactively researches solutions to business challenges
  • Highly proficient in Excel, Visio, Access


Required Professional Designation/Certification:


  • Preferred BA designation
  • Completion of University Degree or related College Diploma


Required Experience:


  • 5-10 years in comparable role
  • Previous Pharmacy Benefit Management experience an asset
  • 2-3 years client facing experience

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.