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Senior Business Analyst - Digital Data Analytics Platform Team | TELUS Digital


Toronto, ON, CA Calgary, AB, CA Vancouver, British Columbia, CA Winnipeg, MB, CA Ottawa, ON, CA Halifax, Nova Scotia, CA Edmonton, AB, CA

Req ID:  22238
Jobs by Category:  Digital
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Join our team

TELUS Digital is a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most. We value and continuously support organizations across Canada that are empowering people in our local communities with digital knowledge and skills.

The Data Analytics Platform team is responsible for delivering Customer and team member experience impact through Data and Data Analytics insights and for driving commercial outcomes through advanced analytics and predictive models used in personalization and humanization of customer digital journeys.

Learn more about our team at telus.com/digital


Here’s the impact you’ll make and what we’ll accomplish together

As a Senior Business Analyst, you will work alongside our team, Stakeholders within and outside of Digital, as well as vendors to enable our strategic initiatives. We are looking for a self-starter to join our high-performing, dynamic and collaborative team. In this role, you are the go to prime for budget management, resource management and Vendor management for our team, as well as primeship on team and community engagement activities. You will look for inefficiencies in our financial processes, recommend and implement improved processes that drive better reporting and/or savings for our budget.

This position offers the opportunity to grow and develop through various projects and initiatives, working with internal and external business partners to drive our strategic direction. 

Here’s how

You are a well rounded team player, ignited by your involvement in evolution and strategic change. You are naturally inquisitive and data driven, with a desire to understand the interworking of our team

  • Provide a single view of our team’s monthly operating and capital cost results received through various programs, vendors and other sources
  • Drive activities including reporting, analysis and financial input to projects and business cases
  • Develop a strong understanding of business processes and operations to effectively present business and financial information to senior management
  • Recognize process improvement opportunities, provide recommendations and operationalize new processes that will drive better customer or team member experience
  • Support Vendor Management engagement and successfully liaise with various vendors on driving results on deliverables and commitments
  • Develop an effective network of business relationships across digital and our stakeholders
  • Champion team and community engagement activities to drive better, stronger and more connected outcomes across Data Analytics community


You’re the missing piece of the puzzle

  • Highly-organized with a demonstrated ability to manage a high-volume of work
  • Ability to anticipate and manage unplanned work in a fast-paced environment
  • Strong leadership and organizational transformation skills
  • Highly motivated, self-sufficient with the ability to effectively manage a diverse workload. 
  • Advanced knowledge of Google Suite
  • Strong interpersonal skills with the ability to build strong working relationships in a cross-functional team environment
  • Track record of building and developing relationships, with strong ability to influence others at all levels in the organization
  • Ability to effectively manage multiple priorities, projects and activities on tight deadlines
  • Strong verbal and written communication skills; ability to translate business and commercial concepts into operational insights and recommendations
  • Strong attention to detail with a strategic mindset
  • Self-starter with a proven ability to highlight inefficiencies and make improvements to processes


  • 3-5 years of equivalent experience
  • Familiarity with the structure of TELUS products and services, organizational delivery capabilities, and TELUS end-to-end processes
  • Proven knowledge and understanding of digital industry 
  • Post-secondary degree in business, computer science, or information technology


About TELUS Digital:

We want to work with people who:

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas


What you can expect from us:

  • An environment where you’re encouraged to share and act on your ideas 
  • Flexible work hours remote or in a central downtown location 
  • During COVID, provide the tools and resources you need to work effectively and comfortably from a remote location
  • A welcoming, relaxed office with a casual dress code 
  • A culture committed to giving; every year we donate time and resources in our communities
  • A fun, dynamic team that works and plays every day; great ideas can come as easily teaming up in a virtual escape room or channeling your inner artist over a paint night


Bonus points

Check out https://telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative tools.

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.