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Senior Business Analyst - Health Benefits Management - TELUS Health


Toronto, ON, CA Moncton, New Brunswick, CA Montreal, Quebec, CA Rimouski, Quebec, CA Quebec, Quebec, CA

Req ID:  25439
Jobs by Category:  Health
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Join our team!


It’s an exciting time to be a member of our TELUS Health Payor Solutions team as we grow and lead strategies to strengthen TELUS Health’s future course and direction. Our objective is to meet the evolving needs of our customers while developing a stronger value proposition by integrating our products and services with the broader TELUS Health ecosystem – all while harnessing opportunities for growth.


As a key pillar in the Payor Solutions strategic plan, the Product & Services team enables the execution of our vision through connection, collaboration and a client-centric approach to creating customer value, improving health and driving growth for Payor Solutions, TELUS Health and our customers. As we grow, we are seeking team members who are excited about making meaningful change and delivering for our customers in new ways.


Here’s the impact you’ll make and what we’ll accomplish together!


Reporting to the Director – Products & Services, the role of Business Analyst II, will support execution of our digital strategies, in a collaborative, fast paced team environment where we manage multiple projects and client requirements on an ongoing basis. The successful candidate must be a strong creative and analytical thinker with strong documentation and planning skills.


You will be a key member of the Products & Services Team and will play a vital role in driving outcomes in our eClaims and digital product solutions. Sounds interesting? Read on, it only gets better!!


Here's how…





You're the missing piece of the puzzle!


In this role, as a key member of our TELUS Health Payor Solutions team, you will be at the forefront of providing excellent customer service as it relates to client requested changes, implementation activities, and the product evolution of our health benefit management solutions.


If you like working with a team where your knowledge and experience are used and expanded, then read on as this is the job for you!




  • Design and implement simple solutions and process improvements to solve complex business problems
  • Develop new tools and processes, and plan and facilitate discussions, meetings, working sessions by demonstrating subject matter expertise
  • Starting with only a vague outline of a customer’s business problem, drive in depth analysis and requirements elaboration with clients and internal stakeholders
  • Work in agile design and development process to build agile user stories with detailed acceptance criteria
  • Actively participate in project team meetings and lead when necessary
  • Participate and frequently lead customer meetings and elaboration sessions with a view to solving customer pain points
  • Develop and produce documentation material to support client initiatives/implementations
  • Successfully liaise within team and interfaces with customers, impacted business units, external partners and/or vendors (where appropriate) on cross-functional initiatives to meet deliverables and influence decision making to maximize operational efficiencies with minimal downstream implications
  • Define, recommend and build opportunities for operational or efficiency improvements to enhance current processes
  • Mentor, coach, and develop team members to achieve higher levels of performance and job mastery

Required Knowledge


  • Knowledge of claim adjudication principals, Pharmacy Benefit Management, or Group/Employee Benefits Management is an asset
  • Proven ability to collect requirements and document business processes and client requirements
  • Ability to structure agile epics including planning and writing complex user stories with detailed acceptance criteria
  • Excellent interpersonal and communications skills
  • Experience analysing and reporting on performance and utilization data


Required Skills & Abilities


  • Strong written and verbal communication skills
  • Strong customer focus
  • Ability to develop documentation and presentations using logical reasoning and structuring
  • Highly developed personal planning and organizational skills
  • Demonstrated ability to adapt quickly to change
  • Ability to work in a fast paced environment while adhering to service level commitments
  • Strong analytical problem identification and problem solving skills
  • Capable, curious, and willing learner who proactively researches solutions to business challenges


Agile methodology experience


  • Highly proficient with JIRA, Google Suite, Excel, Word, PowerPoint, and Visio
  • Bilingual – English/French is an asset


Required Professional Designation/Certification


  • University Degree or related College Diploma in Health Science, Computer Science or Business/Commerce
  • PMP designation an asset


Required Experience


  • 3-5 years in comparable role
  • 1-2 years customer-facing experience



A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.