Senior Business Analyst
Toronto, ON, CA, M5J 2V5
Description
Ready to create innovative solutions and best practices?
Our team and what we’ll accomplish together
It’s an exciting time to be a member of our TELUS Health Payor and Provider Solutions team as we grow and lead strategies to strengthen TELUS Health’s future course and direction. Our objective is to meet the evolving needs of our customers while developing a stronger value proposition by integrating our products and services with the broader TELUS Health ecosystem – all while harnessing opportunities for growth.
As a key pillar in the Payor and Provider Solutions strategic plan, the Product & Services team enables the execution of our vision through connection, collaboration, and a client-centric approach to creating customer value, improving health and driving growth for Payor and Provider Solutions, TELUS Health, and our customers.
As we grow, we are seeking team members who are excited about making meaningful change and delivering for our customers in new ways.
What you’ll do
You will be a key member of the Products & Services Team and support execution of our digital strategies, in a collaborative, fast paced team environment where we manage multiple projects and client requirements on an ongoing basis. The successful candidate must be a strong creative and analytical thinker with strong documentation and planning skills.
You will play a vital role in driving outcomes in our Benefits Management, Claims Adjudication, and Digital Product Solutions. Sounds interesting? Read on, it only gets better!!
In this role you will be at the forefront of providing excellent customer service as it relates to client requested changes, implementation activities, and the product evolution of our health benefit management solutions.
If you like working with a team in a hybrid, flexible working environment where your knowledge and experience are used and expanded, then read on as this is the job for you!
Responsibilities
- Design, Clearly communicate, and Implement simple solutions and process improvements for complex business problems
- Drive in-depth analysis and elaboration on Business requirements for Client Requested Changes, Implementation Activities, and Evolution of our solutions
- Starting with often only a vague outline of a customer’s business problem, drive analysis and requirements elaboration working with client, internal stakeholders, and many different external stakeholders including providers, provider associations, integrated software vendors, and insurers
- Work in agile design and development processes to build agile user stories with detailed acceptance criteria
- Actively participate in agile ceremonies and project team meetings, leading when necessary
- Participate and frequently lead client meetings and elaboration sessions with a view to solving customer pain points
- Develop and produce documentation material to support client initiatives or implementations
- Successfully liaise within team and clients, impacted business units, external partners, and/or vendors (where appropriate) on cross-functional initiatives to meet deliverables and influence decision making to maximize operational efficiencies with minimal downstream implications
- Define, recommend and build opportunities for operational or efficiency improvements to enhance current processes
- Mentor, coach, and develop team members to achieve higher levels of performance and job mastery
Qualifications
What you bring
- 3+ years expertise in a Business Analyst or comparable analytical type of business role
- 2+ years in a customer facing role
- Strong written and verbal communication skills
- Strong customer focus
- Proven ability to facilitate the collection of requirements and documentation of business processes from a broad set of stakeholders
- Capable, curious, and willing learner who proactively researches solutions to business challenges
- Ability to develop documentation and presentations using logical reasoning and structuring
- Highly developed personal planning and organizational skills
- Ability to adapt quickly to change and work in a fast paced environment while adhering to client committments
- Strong analytical problem identification and problem solving skills
- Ability to structure agile epics including planning and writing complex user stories with detailed acceptance criteria
- University Degree or related College Diploma in Health Science, Computer Science, or Business/Commerce
Great-to-haves
- Bilingual – English/French is an asset.
- Project Management Professional (PMP)
- International Institute of Business Analysis (IIBA) certification an asset
- Knowledge in any of the following areas;
- Claim adjudication principles
- Pharmacy Benefit Management
- Group/Employee Benefits Management
- Health provider ecosystem including allied health professionals, hospitals, durable medical equipment, medical laboratory testing, or medical imaging
Advanced knowledge of English is required because you will most of the time as part of this position's main responsibilities given its national scope.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.