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Senior Business Analyst

Location: 

Toronto, ON, CA, M5J 2V5 Montréal, QC, CA Ottawa, ON, CA Vancouver, BC, CA Edmonton, AB, CA Calgary, AB, CA

Req ID:  49621
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  Finance
Status:  Full Time
Schedule:  Regular

Description

 

Join our team and what we’ll accomplish together

 

Drive strategic process optimization for TV vendor settlements as a Senior Business Analyst, overseeing $45M in monthly transactions. This key role combines advanced analytical expertise with operational leadership to:

 

  • Document and optimize critical settlement processes at scale
  • Identify and lead implementation of innovative automation solutions
  • Apply sophisticated analytical techniques to reduce revenue leakage and maximize operational efficiency
  • Bridge strategic alignment between business and technical teams within a robust revenue assurance framework

 

Position your senior analyst expertise at the heart of digital transformation while delivering direct impact on multi-million dollar revenue streams.

 

What you’ll do

 

  • Processing Monthly TV Payments: Reviewing TELUS TV contracts and customer billing data to calculate payments owed to content providers, tariff associations, and key partners for the TV portfolio, then preparing those payments for processing
  • Investigating Payment Issues: When vendors call with questions about their payments or when internal teams notice discrepancies, digging into billing systems and contracts to identify issues and implement fixes
  • Creating Reports and Dashboards: Pulling data from various systems using SQL queries, building Excel models to track payment trends, and updating dashboards that leadership uses to monitor costs and payments
  • Working on Process Improvements: Identify and implement automation opportunities using SQL, Excel macros, RPA, AI tools for manual tasks that could be automated, collaborating with IT teams to streamline payment workflows, reduce repetitive tasks and helping onboard new content vendors by setting up their payment processes
  • Enhance preventive and detective controls in TV vendor settlements
  • Design and monitor controls to minimize revenue leakage, over-billing, and discrepancies
  • Collaborating Across Teams: Regular meetings with Product, Marketing, Finance, and regulatory (legal) teams to discuss and implement new TV packages into settlement process, resolve billing questions, and provide insights on how content costs are impacting profitability
  • Lead the documentation of existing RA and settlement processes (Process Documentation & Standardization), Map current vs. ideal state workflows to identify inefficiencies and control gaps

 

 

Qualifications

 

What you bring

 

  • Bachelor’s degree in Finance, Accounting, Business, Engineering, or Computer Science
  • 5–10 years of experience in revenue assurance, process improvement, financial systems, or business analysis in telecom or a similar industry
  • CPA or process improvement certifications are strong assets
  • Advanced Excel (Power Query, VBA), SQL (Oracle/GCP), Tableau/Power BI
  • Strong understanding of telecom revenue streams, billing systems, and settlement logic
  • Familiarity with Excel macros/RPA/AI tools automation
  • Strong knowledge of RA best practices and telecom business operations
  • Excellent written and verbal communication skills for cross-functional collaboration
  • Self-driven with strong problem-solving, facilitation, and stakeholder management capabilities
  • Ability to manage ambiguity and drive clarity in complex, high-risk initiatives

 

 
Salary Range:  $72,000-$108,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

84%
2024 engagement score

150,000+
Team members worldwide

14
# of years voted One of Canada’s Best Corporate Citizens

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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