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Senior Communications Manager

Location: 

Toronto, ON, CA Burnaby, BC, CA Vancouver, BC, CA

Req ID:  54490
Jobs by Category:  Technology Solutions
Job Function:  Communications
Status:  Full Time
Schedule:  Regular

Join our team and what we'll accomplish together

 

Are you ready to be part of a dynamic team shaping the future of technology? At TELUS, we're not just a telecom company – we're a world-leading tech innovator on a mission to make life easier for millions!

 

As the Customer Digital Solutions and Product team within CIO, we're the driving force behind TELUS' evolution into a global tech powerhouse. We simplify the path to production, empowering teams to build smart, customer-centric solutions that deliver exceptional experiences across our ecosystem.

 

Our passionate collective brings together the brightest minds in technology – from visionary strategists and product leaders, creative UX designers to innovative developers and technical program managers. This diverse team collaborates to push boundaries and drive digital transformation.

 

What sets us apart is our unwavering commitment to integrity, collaboration, and innovation. We're not just building technology; we're creating positive change in our communities. Our mission extends beyond business objectives to connect all Canadians, ensuring everyone can participate in our digital world.

 

Are you ready to innovate, collaborate, and make a real difference? Join us in creating a friendly future through technology.

What you'll do:

 

As the Senior Communications Manager for the Customer Digital Solutions & Product - Strategy & Chief of Staff team, you will be the primary architect of our internal and external narrative. You will lead the orchestration of high-stakes communications—from CEO Board updates to Executive Leadership Team (ELT) briefings—ensuring our strategic vision is articulated with clarity and impact.


You are a master storyteller who can pivot corporate identity through compelling narratives, translating complex technological and strategic concepts into digestible, inspiring content for audiences at all levels. Your work will drive change, influence decision-making, and elevate our team’s market eminence.

 

  • Lead Executive Communications: Orchestrate internal updates for executive audience (including, but not limited to, CEO, Board of Directors and Executive Leadership Team across a diverse range of programs and strategic initiatives.
  • Narrative Orchestration: Communicate strategic objectives and priorities through expert storytelling, ensuring a consistent and compelling voice across all audiences and platforms.
  • Strategic Translation: Translate complex technical roadmaps and strategy frameworks into easy-to-understand narratives for non-technical stakeholders.
  • Drive Team Rhythm: Own the team-wide communications calendar and operating rhythm, including leadership meetings, team updates, and defining the "who, what, when, and how" of our internal team operations and engagement.
  • External Eminence: Partner with Corporate Communications and Public Relations/Government Relations teams to lead strategic communications supporting external events, market eminence initiatives, thought leadership, award nominations, executive briefs, and public relations efforts.
  • Influence & Change Management: Tailor communications to diverse leadership roles to build consensus, drive organizational change, and support strategic decision-making.
  • Communications Effectiveness: Define and track key metrics including engagement rates, quality, and share of voice to continuously measure impact and refine communications approach.

What you bring

 

  • Strategic Storyteller: 7+ years of experience in corporate communications or executive speechwriting, with a proven ability to influence senior-level stakeholders.
  • Complexity Specialist: Exceptional ability to synthesize complex strategy and technology concepts into clear, actionable, and engaging content.
  • Operating Rhythm Expert: Demonstrated experience managing complex communication calendars and internal operating cadences for large, fast-paced organizations.
  • Collaboration Master: Strong interpersonal skills with the ability to build rapport across PR, Government Relations, and various business units.
  • Brand Advocate: A passion for customer experience and a deep understanding of how to align internal culture with external brand eminence.

     
Salary Range:  $86,000-$136,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »