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Senior Content Strategist - Business - TELUS Digital


Toronto, ON, CA

Req ID:  14362
Jobs by Category:  Digital
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Join our team


TELUS Digital is a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, telus.com/business and the My TELUS app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

Our team members are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

Learn more about our team at telus.com/digital

This is a full-time permanent position. 


Here’s the impact you’ll make and what we’ll accomplish together

Working within our Business-to-Business (B2B) team, the content strategist plays a key role in creating seamless digital experiences for our customers through engaging content. You will help set the direction and quality of TELUS digital content, while updating and maintaining our content standards and processes. 

Content strategists at TELUS digital are experienced content professionals - responsible for using data and best practices to develop strategies that connect project and business goals to customer needs. The ability to communicate content value, strategy, and requirements to stakeholders and team members is a core component of this role. 

Our content strategists are expected to contribute to the overall practice culture by helping to coach fellow content practitioners. Educating our partners and teams by sharing best practices and learnings ensures we are able to create great content. 

As part of B2B My TELUS and Support, you’ll help the team deliver a customer-first experience which includes continually optimizing our authenticated customer and support strategies. Along with representing our content interests with other teams within TELUS, you’ll know what it takes to deliver a great omnichannel experience for business owners and decision makers. 

To help you execute your role, you’ll lean on our teams in design, development, testing, analytics, and marketing.

Here's how

  • Leveraging your skills in research, competitive and content auditing, and interpretation of digital analytics in order to inform content strategy recommendations 
  • Providing content recommendations and best practices by developing strategic planning documentation, including content hierarchies and templates 
  • Creating, editing and providing guidance and feedback on copy and content 
  • Leading the Information Architecture and navigation strategies for My TELUS and Support experiences  
  • Advocating for content by presenting content strategies and best practices across digital and holding workshops with stakeholders and team members 
  • Working alongside our designers, developers, content practitioners, and product owners to build great experiences 
  • Closely supporting our content managers, writers, designers and freelancers to ensure the content strategy and approach is understood, measured, and optimized 
  • Contributing to our site governance and editorial standards across our products  
  • Identifying and analyzing trends in content, design, technology, and marketing that can be leveraged to support the strategic aims of TELUS Digit

You're the missing piece of the puzzle

  • Digital strategist with 5+ years experience developing content strategies across digital omnichannel experiences 
  • Demonstrable experience driving business KPIs with complex projects  
  • Deep understanding of content strategy best practices, including journey mapping, research methodologies, SEO, content templates, and content hierarchies 
  • Exceptional written and verbal communication skills, an experienced writer and editor who can develop presentations and deliver them to peers, other teams and senior leadership 
  • Someone who can gracefully give and receive feedback - a proven consensus builder 
  • Adept at working in a highly-collaborative, lean, agile environment  
  • Highly detail oriented and organized, with exceptional analytical skills 
  • Knowledge of information architecture, content taxonomies, and design systems 
  • Understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles



About TELUS Digital:


We want to work with people who:


  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas


What you can expect from us:


  • An environment where you’re encouraged to share and act on your ideas
  • Flexible work hours    
  • Fully remote position
  • A culture committed to giving; every year we donate time and resources in our communities
  • A fun, dynamic team that works and plays every day




TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Bonus points


Check out labs.telus.com/blog to see how we solve challenging problems for millions of customers with innovative tools.

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.