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Senior Customer Solutions Architect


Toronto, ON, CA

Req ID:  27650
Jobs by Category:  Technology Solutions
Job Function:  Sales & Professional Services
Status:  Full Time
Schedule:  Regular

Join our team


The Senior Customer Solutions Architect (Sr CSA) team connects our customers with industry-leading technology solutions to create opportunities and solve business challenges in the Toronto commercial market. This is a Flexible Workstyle role, remote work and customer visits.

The CSA team focuses on pre-sales architecture and creating comprehensive technology roadmaps. By providing thought leadership and leveraging TELUS’ breadth of technology solutions to enable customers’ goals, we assist  Toronto area commercial Enterprises in prioritizing their initiatives to deliver the best possible outcomes for them..

Working collaboratively with Sales, you will develop and cultivate relationships at all levels within our customers’ organization, boost customer satisfaction and become a trusted advisor. Using your ability to be a strategic thinker and technology influencer, you will clearly articulate a holistic view of integrating technology as an enabler of our customers’ strategic initiatives.

Here’s the impact you’ll make and what we’ll accomplish together

As a Senior Customer Solutions Architect within the mid-market team, you will be the integral connection between TELUS and our customer’s business. You will lead the architecture development of innovative solutions by the following:

  • With a combination of business acumen, consulting ability, technical and sales skills, you thrive in finding the right services to adopt and expand TELUS solutions by clearly demonstrating the positive impact on our customer’s business objectives
  • Be an advocate for the customer by leveraging the appropriate resources within TELUS and our partners
  • Highly organized: you can handle ambiguous ideas and help drive the team to a concrete plan
  • Develop digital transformation roadmaps based on our customers’ unique technical environments
  • Regular touch base sessions with internal stakeholders to remain current on TELUS’ technology offerings
  • Staying on the leading edge of technology and challenging the status quo


What you bring


  • Customers-First passion and excellence in customer relationship development
  • Understand the IT/Telecommunications competitive landscape across Canada
  • 3+ years of experience in leading the architecture of solutions across multiple technologies
  • Experience leading and facilitating: workshops, whiteboard discussions, technology roadmaps, and consulting conversations with customers
  • Proven track record in effectively working and leveraging cross-functional resources in an organization to lead an initiative or technical solution
  • Technical understanding across multiple-solution portfolios such as: Telecommunications, Mobility, Unified Communications, Security, Cloud and IT Hosting Solutions
  • Ability to formulate solutions in a complex technology and business environment
  • Excellent interpersonal and relationship skills; be seen as a peer and advisor to executive-level clients leading them to embrace TELUS solutions as strategic to their business
  • Ability to discuss customer solution benefits from both a technical and financial perspective
  • Sales training/account planning – strong asset
  • Passionate about continuous learning and personal development




A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.