Senior Data & Trust Manager, TELUS Agriculture & Consumer Goods

Description

Join our team

The TELUS Data & Trust Office provides world-class, innovative privacy solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to safeguard our customer’s privacy and to earn, and maintain their trust.

We see compliance with the law as our starting point and we passionately pursue opportunities to demonstrate respect for our customers and their data through transparent, robust, and ethical data practices. Our team takes pride in earning a reputation for being innovative thought-leaders, strategic business partners and subject-matter experts in privacy and data governance.

The impact you’ll make and what we’ll accomplish together 

Recognizing the great potential for the agriculture technology business to meet significant social needs in our world today, consistent with our position on social capitalism, TELUS launched an Agriculture and Consumer Goods (TAC) business in 2019. This exciting business has grown rapidly through acquisitions, as well as organically. Data, and advanced data analytics, are at the center of this business. Our customers and stakeholders are looking to TELUS to ensure a robust data privacy and ethics program that is customized to their specific needs. The role is dedicated to this fast-paced, innovative business with global operations, to support building a thriving and respectful data program uniquely suited to the industry. 

As the Senior Data & Trust Manager, TELUS Agriculture & Consumer Goods, supported by the Director of Data Strategy & Partner Services, you will ensure that all TAC data initiatives meet our rigorous privacy, security and ethical standards. You will collaborate with, advise and guide the business in, addressing privacy and data considerations in a manner that demonstrates TELUS commitment to putting customers and their communities first.

You will be an integral member of the Data Strategy & Partner Services team, and a champion for the Data & Trust Office. As part of your day to day work, you will advocate for TELUS’ Trust Model as the fundamental driver for all of our decisions around data, recognizing how critical customer and team member trust is to TELUS’ mission.

What you’ll do

• Support TELUS Agriculture and Consumer Goods business units on strategic initiatives to deploy or leverage data and technology responsibly and ethically by providing expert advice and counsel to execute on TELUS’ data commitments
• Educate and advise business units on new or existing data uses and implementation of ethical technologies
• Lead innovative strategies and creative solutions to de-risk business activities as well as address privacy, compliance, AI and data governance considerations, including by conducting privacy and AI impact assessments and providing recommendations
• Actively engage and collaborate with cross-functional stakeholders to develop and implement technology solutions and ensure adherence to the TELUS’ Trust Model
• Support TELUS Agriculture and Consumer Goods business units on strategic initiatives to deploy or leverage data and technology responsibly and ethically by providing expert advice and counsel to execute on TELUS’ data commitments
• Educate and advise business units on new or existing data uses and implementation of ethical technologies
• Lead innovative strategies and creative solutions to de-risk business activities as well as address privacy, compliance, AI and data governance considerations, including by conducting privacy and AI impact assessments and providing recommendations
• Actively engage and collaborate with cross-functional stakeholders to develop and implement technology solutions and ensure adherence to the TELUS’ Trust Model
• Lead the development, design, and implementation of processes, frameworks, technology requirements and testing protocols that standardize best practices in data governance and risk management, and support an agile development methodology
• Identify, quantify, and escalate data risks promptly, with a sense of urgency, and recommend mitigating controls that are effective to protect the data of our customers and team members
• Adapt to meet the changing needs of the organization, and a fast-paced ambitious team, where priorities shift but the focus on the mission is steadfast

Qualifications

What you bring 

• Demonstrated ability to enable emerging technologies by building and operationalizing programs related to privacy and AI laws, data ethics, artificial intelligence, data governance and data protection in a responsible and ethical manner
• Valued for your knowledge and expertise in applying privacy, or other regulatory laws, guidance and best practices, and an understanding of data ethics, artificial intelligence, operational data governance and data protection
• Trusted as a collaborative partner who will act with integrity and  apply critical thinking to fulfil TELUS’ commitments to its customers and team members
• Demonstrated track record of defining and delivering measurable outcomes and risk mitigation for customers and the business in a complex stakeholder environment
• Known for your ability to be a skilled influencer and negotiator and a persuasive advocate with strong conflict resolution skills that focus on win-win solutions to help develop communities of practice
• Comfortable with ambiguity and recognized for your ability to make decisions in a fluid environment
• Ability to effectively and respectfully communicate complex concepts to non-experts
• Minimum 5 years of industry experience in data ethics, artificial intelligence, operational data governance, privacy and/or data protection
• Certified International Association of Privacy Professional (IAPP) or willingness and ability to become certified within 6 months

Great-to-haves

• Bilingualism in English and French, verbal and/or written
• Legal background/experience
• Experience working in a large, matrixed organization

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.) as part of this position's main responsibilities given its national scope.

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