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Senior Design Specialist - Wireless Services Optimization

Location: 

Toronto, ON, CA Edmonton, AB, CA Calgary, AB, CA Ottawa, ON, CA Burnaby, BC, CA, V5G 1J9

Req ID:  49477
Jobs by Category:  Technology Solutions
Job Function:  Network & Engineering
Status:  Full Time
Schedule:  Regular

Join our team and what we’ll accomplish together 

 

There is a lot of buzz around the next leaps in wireless network optimization, leveraging data science, big data and machine learning. Join a team that is re-thinking how we optimize our wireless services by blending wireless engineering, computational analysis, and end-to-end flows. At TELUS, with over 9 million subscribers, there is a lot of data being generated from the network, and with this lies untapped potential for data mining and advanced insights towards improving our customers’ wireless experience.

As a member of the Wireless Services Optimization team, you will be responsible for optimizing the Radio Access Network (RAN), Service by Service, and finding new angles/methods to improve the services’ performance, efficiently. You will join the larger Wireless Strategy & Services team that is providing TELUS customers with the best user experience in every region of the country.

In our team, you will ensure our customers' wireless experience continuously improves. Your "think outside of the box" and innovation will help shape our Key Performance Indicators (KPIs) that we use to govern our customers' wireless experience. In addition, your data science and automation mindset will provide inputs to our tools team to improve the quality and efficiency of the way we do network performance engineering.

 

What you’ll do

 

  • You’ll be exposed to the latest wireless technology innovation planned for TELUS, including Open RAN, and be ready to support their launch from a performance management perspective
  • Support network upgrades by analyzing the impacts on performance, and proposing optimizations to enrich the overall customer experience
  • Ensure services performance KPIs are meeting our targets, and are continuously improving
  • Troubleshoot network degradations, determine root causes, and look for ways to prevent or reduce the impact to our customers
  • Aid our client support teams for escalated issues that may require network engineering to resolve

What you bring

 

  • Demonstrated experience in strategic thinking and a bias for action and driving change
  • Minimum of 7+ years of relevant professional experience with Telco operators or vendors
  • Excellent knowledge of 5G SA, 5G NSA and LTE network optimization and performance engineering: parameter optimization, layer 3 messaging, mobility management, traffic balancing, etc.
  • RAN equipment knowledge: parameters, capabilities and limitations of the hardware and software portfolio
  • Strong wireless core network knowledge (VoLTE, VoNR, EPC, IMS, etc.)
  • Proficient with Netscout
  • Familiar with SQL, Python (or other scripting languages)
  • Bachelor degree in Engineering

 

Great-to-haves

 

  • Google Cloud Platform knowledge
  • Network slicing knowledge
  • Vendor-specific certifications

 

Location: Any major Canadian city
Salary Range:  $103,000-$155,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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