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Senior DevOps Engineer - Collaborative Health


Toronto, ON, CA Halifax, Nova Scotia, CA Winnipeg, MB, CA Calgary, AB, CA

Req ID:  32428
Jobs by Category:  Health
Job Function:  Engineering & Development
Status:  Full Time
Schedule:  Regular

Join our team


We are Canada’s most innovative digital health company and touch the lives of more Canadians than anyone else, and we aspire to transform healthcare within Canada and beyond.


The Collaborative Health team at TELUS Health is led by physician-technologists and design-obsessed engineers. We’re charting a new course in healthcare with our award-winning TELUS Collaborative Health Record, an end-to-end, secure, cloud-based digital platform. Patient engagement and automation are at the core of our vision.


Our rapidly growing customer base includes thousands of healthcare professionals from across Canada, the United States, New Zealand, and Australia.



Find your people and your purpose


Are you a decisive problem solver who takes pride in engineering beautiful products? You belong here. 


We’re a group of passionate individuals committed to building technology solutions that transform how clinicians deliver patient care. We need passionate self-starters to bring our vision to life. You will work alongside a diverse group of developers, testers and product specialists with vast experience in the healthcare IT industry.


Bring your ideas and watch them grow.


Here’s the impact you’ll make and what we’ll accomplish together

We’re looking for a Senior DevOps Engineer to join the Product Engineering team at Collaborative Health! You’ll be enabling customer-first experiences for physician and clinician clients using TELUS Collaborative Health Record globally. You are an advocate for automation and love getting hands on to streamline processes and ensure reliability in order to deliver new and existing products and services to our growing client base! 

NOTE: This role is remote but must be based in Canada, preferably in EST 

What you'll do


  • Investigate, architect, plan and provision medium and large cloud based systems individually or with teammates
  • Create and maintain CI/CD pipelines to automate deployments and drive best practices in release management
  • Respond to and investigate alerts to issues with our products and continuously improve our technical infrastructure including resource consumption and cost optimization
  • Work on non-production and production environments handling monitoring, data collection and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives and platform automation
  • Play with cutting edge technology for monitoring and maintaining the day to day operations of the entire production infrastructure on our GCP platform
  • Develop and implement Cloud operational best practices including: scaling applications, monitoring distributed systems and applications in a microservice architecture environment 
  • Support cloud operations to enhance, improve and maintain capabilities across the global technical landscape
  • Collaborate with product engineering team members  to assess and establish required automations, tools, and patterns to support business objectives
  • Create and improve documents and presentations to educate teams on DevOps patterns and best practices
  • Diagnose & troubleshoot user facing service incidents and outages across different levels of the solution stack
  • Sharing insight into industry trends and influence changes in our environment (technology, methods and tooling)

What you bring


  • 6+ years experience as a Software Developer, with progression into a DevOps Engineering role 
  • 3+ years experience with containerization and orchestration technologies in a microservices architecture environment (Docker, Kubernetes)
  • Experience monitoring cloud services with Datadog
  • Proven development experience with Ruby on Rails, Python, Shell scripting, JS or similar languages and proficiency with investigating logs, error reports to identify coding issues 
  • Familiarity with software engineering tools, software development methodology (SCRUM), and release processes
  • Demonstrated  experience managing CI/CD pipelines to deliver applications on cloud infrastructure such as GCP,  AWS or Azure (we use GCP)
  • Determination to use your creativity, drive, and grit to solve technical challenges that have a meaningful impact on real human lives 
  • Academic Training or Degree in Engineering, Computer Science, Information Systems, or related development field or practical work experience
  • Knowledge of best practices related to code branching, build, testing and release.
  • Diagnosing, resolving problems in high-throughput web applications & network services
  • Solid understanding of application clustering / load balancing concepts and technologies
  • Experience monitoring and troubleshooting PostgreSQL databases
  • Expertise with the following tools/technologies: GitHub,Terraform, Helm, Ansible
  • Working experience with JIRA, Confluence, ServiceNow or other ITIL workflow engines
  • Enthusiasm to work on-call as part of a team



Nice to haves


  • Cloud and Application Security expertise (GCP preferred, AWS or Azure) 
  • Experience with developing serverless architecture in GCP/AWS. 
  • Bilingual (English and French)
  • Avid user of Slack emojis and gifs
  • An insatiable appetite for modern and emerging technologies and tools


If you don't have 100% of the experience listed above, you should still apply. We'd love to connect and learn about your unique skills and motivation to do meaningful work by leveraging the experience you DO have




At TELUS, you’ll join a diverse team dedicated to learning, teaching, and impact; as individuals and as a team. As a workplace, we care about our team members and have a total rewards package that makes being a part of TELUS Health something to be proud of: 

100% remote within Canada: so you can work where you feel most inspired (including in-person if YOU want to!)
Stay healthy: flex benefits with options to customize coverage based on your lifestyle and needs, inclusively offering coverage for Gender Affirmation and Fertility treatments.
Virtual Care: premium access to digital healthcare for you and a loved one; avoid long waits at the clinic, just chat with a medical professional from your couch!
Work Life Integration: paid vacation and flexible well-being days
Family leave: mothers, fathers and adoptive parents benefit from a top-up during part of their leave.
Pension plan: to help you save for the future with a generous company match (free money!).
Employee Share Purchase Plan: you can invest in our shared success, company matched!
Wellness Spending Account: To support your whole person wellness 
Learning and development: Internal resources for business, leadership, and technical skills 
Savings: who doesn’t love discounts? (on TELUS services and partner/supplier services and products)
Employee and family assistance: LifeWorks provides free services to support you through life events
Tools/Technology: We provide a Macbook and other equipment, enabling you to do your best work




A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.