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Senior Engagement Manager, Remote Patient Monitoring

Location: 

Toronto, ON, CA, M5J 2V5 Vancouver, BC, CA

Req ID:  51770
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

At TELUS, we are transforming health care with innovative solutions that empower people to live healthier lives and our TELUS Consumer Health team is on a mission to improve access to primary care, mental health, chronic disease management and aging-in-place solutions. We are achieving this goal by partnering with public sector and publicly-funded organizations to deliver trusted products and services directly to Canadians. Over the past five years, our team has grown exponentially through the design and delivery of innovative, high-quality products and services. With major investments in our product roadmap and an expansion of our channel strategy, it's an exciting time to join our passionate and purpose-driven team!

 

We are seeking a dynamic and results-driven Senior Engagement Manager to lead client engagements for TELUS Home Health Monitoring, our remote patient monitoring solution. As a Senior Engagement Manager, you’ll be the strategic lead for our public sector clients ensuring that our partnerships deliver measurable impact for patients, providers and healthsystem partners.

 

This is a high-visibility role for an experienced relationship builder who can bridge business, clinical, and technology perspectives. You’ll act as a trusted advisor to government and healthcare leaders, ensuring our solutions (including virtual care, remote patient monitoring, and aging-in-place services) deliver tangible outcomes and sustained value.

 

What You’ll Do

 

Growth & Performance

 

  • Serve as the primary point of contact and strategic advisor for assigned public sector clients
  • Build trusted, long-term relationships grounded in transparency, integrity, and shared purpose
  • Lead governance meetings, contract reviews, and strategic planning sessions to ensure objectives are consistently met and exceeded
  • Continuously demonstrate value through performance metrics, adoption tracking, and outcome reporting
  • Translate client goals into actionable plans for TELUS internal teams, ensuring that every engagement drives measurable system impact and client satisfaction
  • Support preparation of account strategies, renewal proposals, and executive briefings

 

Strategic Insight & Advisory

 

  • Understand emerging healthcare challenges, funding models, and digital transformation priorities across Canada’s health ecosystem
  • Proactively identify opportunities to enhance client outcomes and influence our product roadmap
  • Present clear, data-driven recommendations that balance client needs with operational and product capabilities
  • Act as a thought leader and advocate for TELUS Health in stakeholder forums, roundtables, and conferences

 

Internal Collaboration & Leadership

 

  • Partner cross-functionally with Sales, Product, Marketing, and Operations to deliver seamless client experiences
  • Contribute strategic insight and client feedback to inform product design, feature prioritization, and service delivery improvements
  • Establish and uphold standards of excellence in client communication, presentation, and engagement
  • Mentor and support team members in client-facing best practices and relationship management

 

 

Qualifications

 

You are the missing piece of the puzzle

 

You are likely in a similar program role today, with many of the following talents and experience points:

 

  • You have 7–10 years of progressive experience in healthcare, consulting or public sector client management
  • You are known for managing complex stakeholder environments (e.g., ministries, health authorities, hospital networks)
  • You are experienced working with technology solutions in primary care, virtual care or remote patient monitoring
  • You are a renowned communicator, with facilitation and storytelling abilities that distill complexity into clarity
  • You are a strategic thinker, able to translate healthcare trends and client feedback into business opportunities
  • You thrive in ambiguity and have been known to see around corners
  • You are willing to travel within Canada to meet clients and attend industry events

 

Great to haves

 

We are especially motivated to meet with individuals that have:

 

  • Bachelor’s degree in Business, Public Policy, Health Administration or a related field
  • An MBA or clinical designation is a further asset

 

 
Salary Range:  $97,000-$145,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »