Senior Engagement Manager - TELUS Consumer Health

Description

At TELUS, we are transforming health care with innovative solutions that empower people to live healthier lives and our TELUS Consumer Health team is on a mission to improve access to primary care, mental health, chronic disease management and aging-in-place solutions. We are achieving this goal by partnering with public sector and publicly-funded organizations to deliver trusted products and services directly to Canadians. Over the past five years, our team has grown exponentially through the design and delivery of innovative, high-quality products and services. With major investments in our product roadmap and an expansion of our channel strategy, it's an exciting time to join our passionate and purpose-driven team!

We are seeking a dynamic and results-driven Senior Engagement Manager to lead client engagements for TELUS Home Health Monitoring, our remote patient monitoring solution. As a Senior Engagement Manager, you’ll be the strategic lead for our public sector clients ensuring that our partnerships deliver measurable impact for patients, providers and healthsystem partners.

This is a high-visibility role for an experienced relationship builder who can bridge business, clinical, and technology perspectives. You’ll act as a trusted advisor to government and healthcare leaders, ensuring our solutions (including virtual care, remote patient monitoring, and aging-in-place services) deliver tangible outcomes and sustained value.

What You’ll Do

Growth & Performance

• Serve as the primary point of contact and strategic advisor for assigned public sector clients
• Build trusted, long-term relationships grounded in transparency, integrity, and shared purpose
• Lead governance meetings, contract reviews, and strategic planning sessions to ensure objectives are consistently met and exceeded
• Continuously demonstrate value through performance metrics, adoption tracking, and outcome reporting
• Translate client goals into actionable plans for TELUS internal teams, ensuring that every engagement drives measurable system impact and client satisfaction
• Support preparation of account strategies, renewal proposals, and executive briefings

Strategic Insight & Advisory

• Understand emerging healthcare challenges, funding models, and digital transformation priorities across Canada’s health ecosystem
• Proactively identify opportunities to enhance client outcomes and influence our product roadmap
• Present clear, data-driven recommendations that balance client needs with operational and product capabilities
• Act as a thought leader and advocate for TELUS Health in stakeholder forums, roundtables, and conferences

Internal Collaboration & Leadership

• Partner cross-functionally with Sales, Product, Marketing, and Operations to deliver seamless client experiences
• Contribute strategic insight and client feedback to inform product design, feature prioritization, and service delivery improvements
• Establish and uphold standards of excellence in client communication, presentation, and engagement
• Mentor and support team members in client-facing best practices and relationship management

Qualifications

What You Bring

• 7–10 years of progressive experience in healthcare, consulting, or public sector client management
• Proven ability to manage complex stakeholder environments (e.g., ministries, health authorities, hospital networks)
• Experience working with technology solutions in primary care, virtual care, or remote patient monitoring
• Strong communication, facilitation, and storytelling skills to distill complexity into clarity
• Strategic thinker with the ability to translate healthcare trends and client feedback into business opportunities
• Resilient, self-directed, and comfortable managing ambiguity
• Bachelor’s degree in Business, Public Policy, Health Administration, or related field; MBA or clinical designation an asset
• Willingness to travel within Canada to meet clients and attend industry events