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Senior Learning Specialist - Employer Solutions (TELUS Health)

Location: 

Toronto, ON, CA, M5J 2V5 Vancouver, BC, CA Edmonton, AB, CA Calgary, AB, CA

Req ID:  54832
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular

Description

Join our team and what we'll accomplish together

 

TELUS Health is revolutionizing healthcare delivery across physical, mental, and financial wellbeing services for 157+ million lives globally.  TELUS Health Employer Solutions is a global leader in workplace health and wellbeing, delivering employee assistance programs, virtual care services, and mental health solutions to organizations worldwide.


As part of the Global Customer Success Organization's Strategy & Enablement team, you'll drive CSM team performance and business growth through governance, enablement programs, and strategic planning.

 

Reporting to the Director, Strategy & Enablement, you'll work closely with leaders across Customer Success, Sales, Marketing, Product, and Operations to improve team performance through onboarding, learning programs, career path and team development planning

 


What you’ll do

 

  • Learning & Development: Design the CS team learning plan including job architecture, competencies, and career progression
  • Onboarding: Develop and execute structured onboarding programs that accelerate new hire productivity (system access, learning pathways, check-ins)
  • Learning Coordination: Plan and coordinate workshops, training sessions, and learning initiatives across global teams
  • Learning repository: Manage and maintain the learning catalogue for the team
  • Team Engagement: Support CS leadership with communications, recognition, and engagement programs

Qualifications

What you bring

 

  • 7+ years in program management, learning & development, organizational enablement, or business strategy
  • Proven experience designing onboarding programs that improve time-to-productivity
  • Ability to develop training content, enablement materials, and readiness assessments
  • Strong facilitation and change management skills
  • Exceptional cross-functional communication and stakeholder engagement at all levels
  • Demonstrated ability to manage complex, multi-workstream projects
  • Strong familiarity with B2B customer success or enterprise sales roles
  • Working knowledge of B2B sales environments, CRM systems, and GTM processes
  • Health/technology industry experience preferred
  • Employer Health Solutions experience preferred
Salary Range:  $70,000-$120,000
Performance Bonus or Sales Incentive Plan:  12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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