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Senior Market Manager - Journeys & Omnichannel - Koodo


Toronto, ON, CA Montreal, Quebec, CA Vancouver, British Columbia, CA Edmonton, AB, CA Calgary, AB, CA

Req ID:  25856
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular



Are you passionate about big data and using data science to make better business decisions? Leveraging digital personalization to drive better customer outcomes? Managing strategic projects that focus on core business priorities?

Join us!

At Koodo, we believe you can eat ice cream in the winter, drink coffee after 4PM, and serve white wine with beef. Because at Koodo we don't follow the rules, we make the rules. We're small, agile, entrepreneurial, refreshing, challenging and fun. We promise you won't find a more exciting place to work. So, join our team of super ninjas and ninjettes and see for yourself why Koodo has been voted the best place to work for 83 years running, by people who work at Koodo.

Our team and what we’ll accomplish together

As a Senior Market Manager at Koodo, you will be responsible for (i) integrating data science models across all team activities while innovating on new ones, (ii) creating personalized use cases for customers on our Koodo website, (iii) and leading other strategic projects. While primarily sitting in the Churn & Renewal team, all of Koodo Base Management will be your playground, as you help the team reduce churn, manage cost of retention (COR), and drive increased customer step-up revenue. 

This role is incredibly cross functional! You will constantly work with the Data Science team to collaborate on models and triggers creation, as well as to innovate on the future of marketing at Koodo. You will liaise with the Koodo and TELUS digital teams to map out customer journeys, as well as manage and prioritize products. You will collaborate with business stakeholders to ensure you are driving the right strategic and financial outcomes. You will wear many hats – some days reviewing model outputs with a data scientist and other days collaborating with your marketing peers to develop the creative strategy for our customer-facing communications – no day is the same, but all days are rewarding!


What you’ll do

  • Collaborate with cross-functional teams (Digital, Data Science, Call Centre, Store Channels, Marketing Communications, etc.) to develop and maintain the strategy and roadmap for your portfolio, while helping them innovate on theirs
  • Use business analytics and intelligence tools to pull and synthesize insights to create and drive change that improves the conversion rate of Koodo marketing campaigns
  • Use a test and learn approach to continue to improve & evolve Koodo marketing activities
  • Enable technologies that help Koodo become more automated, personalized, contextual, innovative, and anticipatory in the delivery of marketing activities
  • Identify and prioritize key opportunities within the customer journey and path to purchase
  • Provide updates on program goals / outcomes to key business team members and executives, including: business cases, post mortem analyses and building slides / presentations to support your storytelling
  • Act as a key idea generator for journeys and sales conversion at Koodo by maintaining an in-depth understanding on how journeys, new technology and data can have an impact on business priorities and metrics



What you bring 

You are an out of the box thinker who can come up with new and innovative customer journey opportunities, but you are also analytically driven to ensure we are focusing on the right areas. You are a self-starter who moves fast and is eager to learn. You love working with other people, and collaborating to make big business change!

  • You have experience leading and developing cross channel marketing campaigns
  • With superior analytical skills, you can organize information and draw insights from data
  • Known for your excellent project management work, having managed and delivered complex projects involving people, process, technology, and change
  • With exceptional communication and collaboration skills, you build solid relationships with stakeholders, and work with teams to consistently deliver on results
  • No challenge is too hard for you – you are willing to roll up your sleeves and work through ambiguous problems and new paths never taken before
  • You are interested in digital technology and how that can change the way businesses engage with their customers
  • 4-6 years of equivalent experience




Don’t have everything we think are ‘great-to-haves’ below? Don’t let that dissuade you! Attitude, motivation, and a willingness to collaborate are the most important things we are looking for. So if you think you have what it takes, regardless of a fancy university degree or not, please apply!

  • University or college degree in Marketing, Business Administration: Honors Business Administration (HBA), Commerce, Master of Business Administration (MBA), Economics, or Engineering
  • 3+ years working experience in Marketing or similar business function.
  • Experience with marketing personalization and personalization enabling technologies (e.g. Adobe Experience Cloud)

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.