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Senior Performance Analyst (Strategic Planning & Performance)


Toronto, ON, CA

Req ID:  29803
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Join our team!

This role sits at the center of TELUS Customer Technology Excellence (CTE) strategy. CTE unleashes the power of our network to keep our customers and communities connected to what matters most. Our more than 5,000+ strong team members deliver industry-best digital experiences and manage every aspect of our technology infrastructure, including the build and maintenance of our world-leading TELUS PureFibre and 5G networks. Driven by a shared commitment to putting our customers first, we drive TELUS’ cyber-security and privacy leadership, and advocate for our industry to ensure all Canadians have access to high-speed connectivity.

Here’s the impact you’ll make and what we’ll accomplish together

The individual is responsible for supporting critical strategy performance measurement that is focused on improving customer experience, lowering costs & driving technological innovation.

The ideal candidate for this role is a team player that believes strongly in continuous improvement and strives to achieve/maintain best in class excellence through evolution and transformation.

As an exceptional thinker, with strong analytical and critical thinking skills, you thrive in environments where we need to rally a number of high performing individuals around common goals and customer-focused outcomes.

Your proficiency with Google Suite, complemented by customized storytelling ability, for all levels of audiences, draws strong admiration. You have a natural ability to form strong working relationships and transform the complicated into simple. You are comfortable working with all levels of the organization – including senior executives. As the successful candidate, you have diverse and broad skills, and are flexible in nature, as you will support various initiatives within the overall Strategic Performance team.

Here’s how


  • Strategy: You will collaborate with peers in CTE to understand strategic direction and drive forward progress through our strategic performance tool - Scorecards
  • Scorecards: Implement a standardized programmatic approach across your portfolio of Stakeholders to deliver an annual comprehensive scorecard strategy based on a consistent framework, guidelines, and aligned with overall CTE strategy
  • Performance Analysis: You will support in-year performance management, ensure key strategic priorities are measured and remediation plans are in place to ensure year-end success across CTE
  • You will enable the CTE Leadership Team to make strategic decisions easier and faster everyday by driving value added analysis and strategic insights to drive behaviour and business processes across your portfolio
  • Project Management: Lead cross-collaborative projects by identifying opportunities, developing recommendations and seeing through implementation including standardized process documentation where appropriate
  • Process Improvement: You will champion process improvements for internal and external processes across the strategic performance and stakeholder teams
  • Stakeholder Management: You will foster trust and build strong relationships to successfully lead through influence across the CTE and TELUS teams aligning on key decisions and necessary approval across all levels of our organization (Manager, Directors, VPs)
  • Presentations & Storytelling: With your excellent communication skills you’ll be able to articulate the key strategic priorities and progress MoM building exec-level content and presentations for your portfolio





You’re the missing piece of the puzzle


  • You are an experienced analytic yet strategic thinker who can connect the dots from ambiguous strategy to delivery
  • You love to solve problems with your critical thinking and always challenge the status quo to find better ways of working to do more faster
  • You should have a high degree of comfort and confidence working directly with the VP to SVP level
  • You have strong interpersonal skills and the ability to build strong working relationships
  • You are able to handle multiple initiatives prioritizing effectively
  • You are able to clearly articulate complex concepts and storylines through various mediums, especially Google Slides & Docs in the language of many different audiences
  • You are able to build interlocking reporting tools and dashboards that automate manual entries from various stakeholders (All google workspace platforms including API scripting)
  • Build visual dashboards for our team and stakeholders in order to understand the big picture of the story being told
  • You are able to educate stakeholders in any change management scenarios

Great to haves:


  • Experience with visualization tools such as Google workspace (sheets and data studio), Domo, Tableau and SQL
  • University degree in Business, Finance, Engineering or other quantitative discipline
  • MBA, Agile certifications, PMP or equivalent (Nice to have)
  • Workshop facilitation skills and experience
  • Technology / telecommunications experience



Don’t have everything we think are ‘great-to-haves’? Don’t let that dissuade you! Attitude, motivation, and a willingness to learn and collaborate are the most important things we are looking for. So if you think you have what it takes, regardless of a fancy university degree or not, please apply



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.