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Senior Performance Analyst


Toronto, ON, CA

Req ID:  29354
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular



Join our team


We are currently seeking a motivated individual that is able to combine both a strong technical background and business acumen to help us create a critical link between data analysis and business intelligence.


With your help, the Sales Operations team will collaborate with key business partners to transform our Ontario and Prairies specific strategy to improve our sales processes and reporting efficacy. You will collaborate on providing advanced analytics, insights and unbiased recommendations to enable our stakeholders and leadership teams to make informed business decisions.


Here's how


  • Assist in cultivating a fact-based-data-driven decision making culture and implement the best-in-class end-to-end modeling/analytical process to gain operational efficiency in regards to annual sales territory design and account coverage
  • Manage the tracking and reporting of various sales and KPI's, targets, forecasts and actuals, at the VP level and at the director, manager and account executive level
  • Lead strategic complex end to end team project efforts and develop tactics to extract, cleanse & modify raw data from various data sources, to conduct analysis and draw conclusions that drive our sales objectives
  • Synthesize analytical and modeling findings/insights, and ensure it is clearly communicated to stakeholders in business context in order to be able to solve customer/business issues and objectives that advance sales performance
  • Develop a collaborative interlock across Finance, Reporting, Marketing and Sales stakeholders
  • Explain complex concepts and analysis results to a diverse stakeholder community in business language
  • Balance the timely completion of analysis for multiple concurrent projects while maintaining high quality of output





What you bring to the table


  • Strong project management skills to help deliver results in a complex and ambiguous environment
  • Superior communication and interpersonal skills; collaborative approach
  • Ownership mentality, bringing initiative and self-directed exploration to day-to-day activities; 
  • Ability to effectively manage ambiguity and change 
  • Capacity to break down and simplify complex, ambiguous problems 
  • Confidence to adapt to and manage changing (and occasionally conflicting) priorities
  • Naturally curious attitude and a determination to work around obstacles
  • Well-balanced time management skills while maintaining high attention to details


Required Knowledge


  • Strong MS Excel expertise (working with large datasets, formulas, vlookup’s, pivot tables etc.)
  • Salesforce or other CRM exposure is beneficial 
  • Strong understanding of the sales cycle and associated KPI’s / calculations (such as funnel coverage, territory coverage, win ratios, velocity ratios, funnel quality assessment)
  • Understanding of telecom business models, measures and metrics
  • Ability to produce database-driven reports as requested by stakeholders


Required Experience


  • Post-secondary degree in Business, Data Management or Sales
  • 2-5 years of experience in business analytics or sales enablement, sales 



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.