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Senior Process Improvement Consultant - People & Culture


Toronto, ON, CA Scarborough, ON, CA

Req ID:  17862
Jobs by Category:  People & Culture, Finance and Corporate Affairs
Job Function:  Project Management
Status:  Full Time
Schedule:  Regular


Join our team 

At TELUS, we’re looking for bright people that like solving big problems. And as part of the People & Culture team, you tackle all kinds. We embrace discomfort and we have fun doing it. We’re just as passionate about our team as we are about our customers and we’re looking for people that radiate this passion. 

Here’s what we believe: 

  • We break down silos - by bringing together multiple business units for great outcomes 
  • We challenge the status quo – and when others think we’re done, we make it better
  • We live up to our commitments – to ourselves, our friends, family, peers, leaders and our customers 
  • Our success is all about how we do things – how we think, solve problems, deliver, communicate, and more


Here’s the impact you’ll make and what we’ll accomplish together

The Compensation and Incentive Strategy team develops and administers incentive plans for numerous sales channels throughout TELUS, and is looking for a Senior Process Improvement Consultant with a mandate to apply their unique strategic lens to the operations of the team and prioritize improvement opportunities, build out a continuous improvement roadmap and deliver a streamlined customer experience while improving the daily work of the sales incentive team. 

The Senior Process Improvement Consultant will identify, and implement initiatives to improve operational processes through simplification and automation. They will work on process improvement projects varying in duration, using world-class process improvement methodologies such as Lean Six Sigma, and Process Design to quickly drive cost savings and customer experience improvements by leveraging front-line engagement and ensuring a detailed understanding of root causes.

Here’s how 

  • Identify and deliver on a portfolio of projects to improve operational processes and customer experience. This includes the development of implementation plans, ownership of execution and results achievement
  • Advocate for continuous improvement, provide expert-level guidance and direction to other business analysts, key stakeholders and project teams
  • Lead national, cross-functional stakeholder teams to analyze, design and implement multiple process improvements
  • Partner and act as a resource in identifying and prioritizing process improvement projects and in developing business cases
  • Provide project status updates, feedback and appropriate reporting on selected projects
  • Conduct training on process improvement and change management methodology and tools as required
  • Identify, own and implement initiatives that improve operational processes all the way through sustained benefits realization to increase quality and value


You’re the missing piece of the puzzle

  • University degree, post-secondary education or equivalent business experience
  • You’re recognized for your passion for leading change and driving results through process improvements
  • You are a proactive, strategic and creative problem solver with demonstrated analytical, negotiation, and communication skills
  • You have a sound working knowledge of problem solving techniques and process improvement methodologies
  • You’re an excellent project manager
  • You have proven leadership, influencing and facilitation skills 
  • You’re a results-driven achiever who is able to grasp and communicate complex ideas clearly
  • You’re an energetic self-starter who has clear vision and can lead through change
  • Proficiency in process mapping techniques and tools 



  • Project management experience (PMP Certification) 
  • Lean Six Sigma, Green Belt or Black Belt certification with proven project successes are desirable
  • 4-8 years hands-on experience in process improvement, process modelling, change leadership and communication

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





People & Culture, Finance and Corporate Affairs

Across People & Culture, Finance and Corporate Affairs, we are the diverse and talented team responsible for making sure TELUS is managed as a world-leading organization. ​

We are honoured to be recognized

2021 engagement score

Team members worldwide

# of years voted One of Canada’s Best Corporate Citizens


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.