Senior Product Manager, TELUS Secure Business

Description

#LI-hybrid

Create a safer and more efficient world for Canadian businesses

Join our team

It’s an exciting time to be part of TELUS Business Solutions and the SMB team. Within the Business Network & Systems organization, the Over The Top (OTT) product team diligently works across the TELUS Business Solutions organization to drive growth across a critical set of products that small and medium-sized businesses need to fuel their business success such as physical security (TELUS Secure Business), unified communications (Business Connect), entertainment (Business TV), ubiquitous connectivity (Business Wi-Fi), internet and voice. It is our goal as a team to ensure our products and services are easy to buy, easy to sell, easy to deliver, and easy to support for our internal and external customers.  

If you thrive in a high-energy, high-performance culture where every day brings new opportunities to learn, innovate, and execute, then we’ve got a role for you! We are looking for a highly motivated and results-driven individual to join the OTT team as a Senior Product Manager for the TELUS Secure Business product.This is an exciting role where you will strategize, orchestrate, and execute on  initiatives to improve TELUS Secure Business product profitability, value chain experience, and customer experience. You will also have the opportunity to work with multiple cross-functional teams across TELUS including: Project Management Office, Marketing, Sales, Operations, Field Technicians, and Systems teams. You'll be at the heart of our collaborative culture that thrives on creativity and innovation. We are looking for someone who: excels in challenging the status quo, is motivated to lead people indirectly to accomplish common goals, naturally adjusts their style of communication (written, verbal, presenting) for all layers of the organization, uses influence and partnership to drive outcomes efficiently, enjoys relationship building with stakeholders, has a bias for action, believes that leading through change and ambiguity is motivating and has a firm sense of accountability and growth mindset.  

Here’s the impact you’ll make and what we’ll accomplish togetherLong Description

This position will report to the Manager of the over the top (OTT), TELUS Secure Business product team.  The Senior Product Manager is a strategic-minded individual that sees the big picture in their work but also can define ways to execute effectively and efficiently. The Senior Product Manager is not afraid to challenge the status quo and design, create, and implement a vision for short and long-term success. Working with others, the Senior Product Manager in the TELUS Secure Business product team will make the following impact and accomplishments.

• Strategy: You will design and develop a product portfolio strategy to focus on product profitability and value chain improvements from a customer and team member journey.
• Roadmap Development: Manage product roadmaps and collaborate with enabling teams for effective lifecycle management, including product introduction, optimization, and retirement
• Implementation: Own the strategy and execution of business initiatives, working with stakeholders to identify opportunities that optimize processes and deliver exceptional customer experiences
• Relationship Building: Foster strong work relationships with internal and external partners across TELUS, as well as external vendor partners
• Subject Matter Expert (SME): Serve as the SME for our business security products
• Customer Experience: Drive engagement and improve experience for current and new customers
• Key performance indicators: Revenue/ COGS / Margin, Churn, Customer L2R (Likelihood to Recommend)

Here’s how:

As a Senior Product Manager, you will leverage a variety of skills, competencies and tools to:

• Architect and implement a structured approach to measure and monitor key product performance. indicators through scorecards and monthly performance processes.
• Develop financial models that enable the ability to understand and track the profitability of the product throughout the entire value chain and lifecycle. 
• Strategize with product managers to identify strategic and tactical plans to improve business outcomes for the product through the lens of easy to buy, easy to sell, easy to deliver, and easy to support.
• Orchestrate product governance including monthly/quarterly forums with key stakeholder groups including Marketing, Operations, Finance, Sales, and Vendor.
• Communicate and influence effectively at all layers of the organization in support of driving quality decisions.
• Conduct strategic analysis on the Product to problem solve for the short and long term.
• Prepare and deliver powerful presentations for all layers of the organization including executives.
• Represent the team on cross-functional strategic programs requiring product influence and input.
• Managing and executing product strategies by supporting projects that involve and operational process development
• Grow the product portfolio by launching new products and expanding distribution channels

Qualifications

You're the missing piece of the puzzle

As a Senior Product Manager, you are valued because:

• You can find insights from data and use them to develop strategic and tactical plans
• You are known for your collaborative attitude and teamwork with others
• You are known for your ability to present ideas succinctly to stakeholders including executives
• You look at opportunities from 20,000 feet but know how to execute solutions at 10 feet
• You are a self-starter with a curious and tenacious nature; you actively seek out change through critical questioning, innovation, service, and continuous improvement
• You are not afraid to dig deep and find opportunities for improvement on your own
• You can influence people through spirited teamwork, partnership, facts, and data
• You have a track record of influencing change through change management, program management, project management methodologies, practices, and processes
• Your peers and other leaders believe you are a great coach in developing organizational capabilities
• You are astute and able to understand key financial concepts associated with the profit and loss of products

Great to haves:

• Bilingual (French speaking) is an asset
• MBA or equivalent experience
• Passionate about community involvement, diversity and inclusion
• Knowledge of physical security, including video monitoring and intrusion detection