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Senior Product Manager, Virtual Care

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  48758
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Regular

Description

 

Are you passionate about improving access to healthcare?


Our team and what we’ll accomplish together


Join the Employer Product Office at Telus Health Virtual Care and help drive the next chapter of digital health innovation.


As a dedicated product professional, you’ll help lead the strategy and execution of our Virtual Care portfolio - a leading platform serving employers, insurers and their members.

 

What you’ll do

 

Working at the intersection of technology, clinical services, and customer experience, you will:

  • Define and execute product strategies that enhance our customer experience, drive member engagement, reduce operational costs
  • Build compelling business cases for new service offerings
  • Drive a monitor performance across key metrics: Revenue, COGS, Margin, Churn, Utilization, Access to Care, Client/Member Satisfaction

 

 

Qualifications

 

What you bring

 

  • Product Management Experience: Experience delivering growth, efficiency, and innovation in B2B2C and SaaS environments
  • Business Case Development: Ability to build effective business cases and articulate succinct business rationale to an executive audience, including financial projections
  • Communication Skills: Ability to effectively convey ideas to peers, executives, and external partners
  • Technical/Business Curiosity: Natural curiosity and willingness to delve into the details of a solution to own the experience as the business prime
  • Adaptability: Proven track record in balancing immediate and long-term priorities while being flexible and adaptable
  • Strategy: Ability to define long-term product vision, while navigating near-term priorities and constraints
  • Roadmap Development: Manage product roadmaps and collaborate with enabling teams to oversee lifecycle, including product and services introduction, optimization, and retirement
  • Execution & Delivery: Drive strategy and execution of business initiatives while collaborating with stakeholders to define opportunities that optimize processes and deliver excellent customer experiences
  • Thought Leadership: Define, analyze, and present product opportunities to senior leadership and stakeholders
  • Analytical Thinking: Comfortable leveraging data to inform strategy and continuously improve performance
  • Customer Experience: Deep empathy for the needs of members, providers, and employer clients


Great-to-haves

 

  • Experience in digital health, virtual care, or clinical operations
  • MBA or other advanced degree
  • 7-10 years of experience in product management, ideally in high-growth or platform environments
  • Familiarity with employer benefits models and enterprise health solutions

 

 
Salary Range:  $100,000-$150,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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