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Senior Product Manager (Senior Marketing Manager) (18 month maternity contract)

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  39815
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Temporary

Description

 

Join the Public Mobile CX Innovation & Loyalty Team

 

Our driving force is customer success; we create a seamless customer experience by reducing friction and building an omni-channel ecosystem that supports long-term customer satisfaction. Our team operates as a small company within a big company. We build the strategy or hypothesis, we test, and we fail and learn fast. If you have an entrepreneurial spirit, this team is for you. 

 

You’re a great fit if: 

 

  • You have the ability to see the big picture to drive strategy and deliver results
  • You understand the digital marketing landscape and how to build innovative marketing programs at scale
  • You have a questioning attitude and an appetite for innovation 

 

What you’ll do: 

 

  • Collaborate closely with the Product Manager, Base Management, and cross-functional teams to drive key metrics such as upsell and churn reduction through innovative lifecycle programs and product enhancements
  • Develop and refine effective programs leveraging tenure and customer behavior data, implementing a mix of triggered, targeted, and broad campaigns to increase customer lifetime value and loyalty
  • Articulate program strategy, forecast results and advocate for resource prioritization to achieve objectives
  • Steward base revenue initiatives and strategic enhancements, identifying new opportunities to drive ARPU

 

 

Qualifications

 

Experience: 

 

  • 5+ years of experience in marketing, product management or related roles within the telecommunications industry
  • Proven track record of leveraging data-driven insights to inform decision-making and optimize program effectiveness
  • Experience forecasting and monitoring business performance

 

Great to have: 

 

  • Strong organizational skills with a focus on project management and go-to-market execution
  • Ability to take a structured approach to ambiguity, driving clarity for the team
  • Demonstrated success in driving key metrics such as upsell and churn reduction through lifecycle programs and product enhancements
  • Experience supporting a product roadmap and collaborating with Agile teams 

 

What YOU Get: 

 

  • Great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development and after-hour educational assistance, flexible benefit plan with many innovative options and programs, DC Pension, flexible work styles, and more!

 

 
Salary Range:  $96,000-$144,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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