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Senior Product Manager - ARPU & Credits Team

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  52040
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description


Join our team and what we'll accomplish together

 

The ARPU & Credits Team sits at the centre of revenue and margin growth for our business. We strategize and deliver high-impact programs that increase customer value, reduce cost, and strengthen long-term profitability. Our mandate spans revenue acceleration, lifecycle optimization, and customer experience improvements within our existing customer base. We combine strategic thinking, deep customer insight, and cross-functional execution to unlock sustainable EBITDA growth.

What You'll Do


In this role, you will be a key driver of revenue accretive strategies for our mid-market (100-500 employee businesses) customer base. Reporting to the Manager, ARPU & Credits, you’ll lead the end-to-end development of revenue-accretive programs—from shaping the strategy and building the business case, to piloting, launching, and measuring results.
You’ll bring a customer-first mindset and strong analytical and cross-functional leadership skills to influence stakeholders across finance, planning, marketing, and frontline operations.

 
Strategize Revenue Accretive Programs: 

 

    • Build data-driven business cases and strategic programs that identify and capture P&L opportunities across the Wireless and Wireline base.
    • Conduct scenario and sensitivity analyses to evaluate risk, ROI, and long-term financial impact.
    • Collaborate with Finance and Planning to align on in-year and long-term revenue and margin forecasts.

 

  • Program Execution & Experimentation

 

    • Convert strategic recommendations into executable programs with clearly defined success metrics and operational requirements.
    • Lead program pilots, manage rollout phases, and oversee cross-functional execution to ensure flawless delivery.
    • Troubleshoot execution challenges and refine program design based on data, feedback, and operational insights.
    • Establish repeatable execution frameworks to ensure scalability and long-term program sustainability.

 

  • Reporting & Measurement:

 

    • Own performance tracking of revenue programs, working closely with planning teams to calibrate financial outcomes.
    • Measure downstream impacts including churn, customer satisfaction, ARPU lift, and lifecycle engagement.
    • Develop dashboards or performance summaries to enable continuous optimization and visibility across teams.


 

Qualifications

 


What you bring

  • 5+ years of experience in marketing, strategy, and/or project management
  • A compelling communicator capable of influencing stakeholders at all levels.
  • A collaborative leader who builds strong relationships and drives alignment across teams.
  • A strategic thinker with a strong bias for action and comfort operating in ambiguity.
  • Customer-centric and data-driven, with a passion for unlocking growth and measurable business outcomes.

     #LI-REMOTE
Salary Range:  $100,000-$150,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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