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Senior Product Manager - Managed Services

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  55093
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Description

 

Join our team and what we’ll accomplish together

 

TELUS Business Solutions is evolving how we build, launch, and scale Managed Services for our B2B customers. As the Senior Product Manager – Managed Services, you will own the Managed Services platform and be responsible for standardizing capabilities across the platform to enable faster onboarding of new offerings, consistent service delivery, and scalable monetization.

 

This role is focused on driving standardization, improving customer experience, and accelerating revenue growth across the Managed Services platform. You will also lead the introduction of AI-driven workflows and automation to improve product development, documentation, operational onboarding, and platform efficiency.

 

You will work across internal teams and external partners to integrate capabilities into a broader ecosystem that supports TELUS’ Managed Services strategy.

 

What you’ll do

 

  • Own the product vision, roadmap, and governance for the Managed Services platform

  • Standardize core platform capabilities across Managed Services to support consistent, scalable delivery

  • Partner with B2B Product Managers to onboard new offerings onto the platform in a repeatable and efficient way

  • Work across Technical Product, Sales, Operations, Network, Support, Finance, and other stakeholders to align priorities and deliver outcomes

  • Define and evolve product catalogs, product characteristics, and scalable service architecture

  • Own the financial model and business case development for the platform, including pricing, forecasting, investment planning, and revenue implications

  • Identify opportunities to improve processes through AI, automation, and digital workflow optimization

  • Partner with Marketing teams to support go-to-market readiness and platform adoption

  • Build and manage relationships with internal and external stakeholders and partners to integrate partner capabilities into the broader platform model

  • Translate business needs into clear product requirements, operating models, and implementation plans

 

Qualifications

 

What you bring

 

  • 7+ years of experience in telecommunications, technology, or B2B platform product management, with a strong track record of owning and scaling platforms

  • Strong background in product management, platform enablement, project delivery, or managed services

  • Experience working across complex, cross-functional teams and driving alignment across internal and external stakeholders

  • Strong commercial and analytical skills, including ownership of business cases, financial models, pricing inputs, and forecasting

  • Experience with service-based, subscription-based, or platform-based business models

  • Strong communication skills and the ability to influence without authority

  • Comfort working in ambiguous, fast-changing environments

 

Nice to have

 

  • Experience with TM Forum, eTOM, ITIL, or related frameworks

  • Experience with API-based platforms, cloud-native solutions, or XaaS/SaaS environments

  • Hands-on experience applying AI tools, automation, or process improvement initiatives to improve product delivery or platform operations

  • Agile tools such as Jira and Confluence

 

Education and certifications

 

  • Degree in Business, Engineering, Computer Science, or a related field

  • MBA is an asset

  • Certifications such as ITIL, PMP, CSM, CSPO, or SAFe are considered an asset

 
Salary Range:  $86,000-$136,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

13
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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