Senior Product Manager - My TELUS App Product Strategy

Description

Lead the transformation of TELUS' digital landscape by creating innovative, customer-centric digital products that drive business growth and operational excellence
Join our team 


The Digital Product Strategy & Transformation (DPST) team at TELUS is a customer-driven, product-minded group central to the company's digital evolution. They are responsible for owning, developing, and defending key digital products like telus.com, koodo.com, publicmobile.ca, My TELUS, and the My TELUS App. By quarterbacking strategic planning and governance for digital investments, the DPST team aims to deliver on business strategy, maximize portfolio return, enhance customer experience, and drive likelihood to recommend, all while building smart, customer-centric, and data-driven experiences that span acquisition and cost reduction opportunities.


Here’s the impact you’ll make and what we’ll accomplish together 


As Senior Product Manager for the My TELUS App Product Strategy team, you will help define best in class experiences for our customers and shape our digital sales and self-serve experience that helps simplify the lives of our customers.
You will work closely with leadership on planning and business strategy and look at ways to maximize unit growth and report and share insights on digital performance. You will also drive best-in-class end-to-end digital customer experience and lead large scale, high-visibility projects, collaborating with Marketing, Product, Technology, Design and other stakeholders across the business.
We are on a mission to fully optimize our digital sales and self-serve experiences, so you are joining us at an exciting time with phenomenal opportunities to craft our product and customer journeys.

As a Senior Product Manager, you will be responsible for leading the product strategy, development, and execution to drive business growth and customer satisfaction:  

• Define the digital experience vision, focusing on increasing digital sales and self-serve activities, and basing decisions on a deep understanding of customer needs and competitive analysis.
• Prioritize the most impactful digital changes to meet performance metrics, effectively facilitating decision-making across Marketing, Product, and Technology teams.
• Lead the entire digital product lifecycle, from ideation to launch, maintaining the product roadmap, managing the backlog, and defining/tracking key success metrics.
• Develop business cases, execute project plans, and manage project scope, ensuring delivery on time and within budget.
• Establish strong relationships and collaborate with cross-functional partners to align roadmaps and technology investments for mutual business outcomes.

Qualifications

You're the missing piece of the puzzle

• 4-7 years of product management/ownership experience with a proven track record of successfully launching and managing customer-facing products/applications throughout their lifecycle, on time and within budget.
• Strategic and independent thinker with an entrepreneurial spirit, able to translate vision into tangible development requirements.
• Strong analytical, problem-solving, and decision-making skills (data-driven).
• Excellent communication and interpersonal skills, capable of influencing and collaborating with diverse technical and business teams.
• Highly organized self-starter who manages a high volume of work and thrives in a fast-paced, changing environment.

Great-to-haves

• Strong track record of being able to develop relationships with a multitude of stakeholders/peers
• 2-4 years of marketing, project management, and/or digital experience
• Comfortable working in a dynamic, and ambiguous environment with the ability to prioritize work and create clarity
• Familiarity with agile development methodologies and tools
• Experience in telecommunications industry an asset