Senior Product Manager - Partner Management

Description

Here’s our team:

We are the Business Mobility & Partner Enablement team, and we have one single objective — using structured processes and strategic relationships to deliver exceptional partner experiences. Whether you're evaluating a new reseller partner, onboarding them to our platform, or conducting quarterly business reviews, our team is committed to ensuring every interaction strengthens our partner ecosystem and drives mutual success.

We sit within the TELUS Business organization, and we support a growing portfolio of technology, product, and service resell partners across the Canadian market. Our mandate is to accelerate partner onboarding, streamline operational processes, and enable partners to successfully commercialize our products and services.

Here’s what the role is:

As a key member of the Business Mobility & Partner Enablement team, the Product Manager role is accountable for building and sustaining a high-performing partner ecosystem. Whether it's evaluating new partners, developing enablement strategies, conducting quarterly business reviews, or ensuring operational frameworks are in place, the Product Manager's objective is to leverage structured processes and strategic alignment to support the changing needs of our growing partner base. In other words, your goal is to use strong relationship management and process discipline to make the partner experience seamless and as simple as possible. In this role, you will develop your talents in strategic thinking, framework design, cross-functional collaboration, and powerful communication. All you have to do is bring your passion, your great attitude, and grit.

Here’s what you get to work on:

• Business prime for the advancement of our Partner ecosystem – includes defining partner evaluation frameworks, developing partner enablement strategies, and building scalable onboarding processes
• Lead quarterly business reviews with key partners to drive alignment, address performance issues, and identify growth opportunities
• Lead large cross-functional teams to deliver partner-related initiatives on time and on budget, with a focus on strong execution – includes very close partnership with Product, Sales, Legal, and Finance teams
• Build and maintain strong relationships with key partner stakeholders and internal teams, and support them through partner-related change management processes
• Bring forward key recommendations and updates on your partner initiatives to senior leadership forums
• Own device enrollment management and Samsung Knox portfolio oversight, ensuring operational continuity and partner readiness
• Ensure partner products, services, and pricing are accurately maintained across systems to support commercialization and go-to-market initiatives

Qualifications

Here’s what you bring to the table:

• Puzzle Solver: You are able to break down any tough problem into manageable pieces, to which you apply data, partner insights, and creativity to develop well-reasoned recommendations for framework building and process improvement
• Strategic Thinker: You have a passion for building strong partner relationships and love using structured processes to develop innovative solutions that enable partners to succeed and grow their business with us
• Project Manager: You have 7+ years of experience managing partner relationships and rolling out large-scale partner programs and initiatives in a B2B environment
• Collaborator: You can foster strong, collaborative relationships with your cross-functional teams — both internal stakeholders and external partners — to help ensure you deliver effectively while maintaining a positive working environment
• Commercial Acumen: You have a strong understanding of commercial agreements, business dynamics, and the Canadian telecom and IT managed services landscape. You grasp technical concepts quickly and can bridge the gap between partner needs and internal product/operational capabilities

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.