Senior Product Manager - SMB Wireline Ordering & Channel Experiences

Description

Join our team and what we'll accomplish together

We are the TELUS Business Solutions Product Team, a dynamic, entrepreneurial, and engaged team driven to serve business customers. We are as passionate about our team and our customers as we are about our business, and we’re looking for people who get excited about thinking and delivering differently.  Our team members include people like you – curious, creative, inclusive, innovative, and authentic. We believe you’ll find our high-performance culture personally fulfilling, collaborative and professionally challenging and rewarding. Join our team and make your future friendly too. 

As part of the broader Product & Customer Experience portfolio, the SMB Channel Experience Development team’s mandate is to design & develop tools and processes to facilitate simple ordering experiences for frontline facing sales channels. We work cross functionally to build best-in-class experiences while ensuring a positive customer experience. Our team supports the product spectrum across both wireless and wireline.

What We’ll Accomplish:

We are searching for a Senior Product Manager to drive our SMB wireline ordering roadmap forward. In this role, you will own the system delivery of a simplified wireline ordering experience for all sales reps selling SMB wireline products across all sales channels. Your goal is to ensure we leverage the technology, advance system capabilities while driving the strategy to remove ordering experience friction and bringing closure to issues impacting it. You will develop your talents in structured problem solving, project and product management, cross functional teamwork and powerful communications. All you have to do is bring your passion, your great attitude, and grit.

 

Qualifications

What you bring

• Puzzle Solver
  
  • You have the ability to break down problems into manageable pieces, to which you apply data, customer insights and creativity to develop well-reasoned recommendations
• A Go Getter Attitude
  
  • ‘It isn’t possible’ does not really apply to you. You’re someone who exhaust all options while using out-of-the-box thinking and creative solutions to build excellent experiences
• Product Management or Project Management
  
  • You have experience in managing all facets of a project including risk management, financials, development and roll-out of large scale initiatives
• Collaborator
  
  • You are a partner by fostering strong working relationships with your peers to deliver effectively while maintaining a positive and fun working environment
• Storyteller
  
  • You’re comfortable delivering a clear and succinct story to audiences at different levels
• Innovator
  
  • Combining your passion for technology, you love developing new creative solutions to tackle the toughest challenges
• Curiosity
  
  • You bring a level of curiosity to constantly improve the status quo, whether it is the way we work or the way thing we do things for team members and our SMB owners

Great to have:

• Business or technical educational background (e.g. IT, engineering)
• 5+ years of progressive and relevant work experience in product management or project management
• Managing vendor relationships
• Prior experience in telecommunications
• B2B experience - particularly in the small and/or medium business segments

What we give back to you:

• Opportunities to excel and show your stuff – work on high value and high visibility projects within an organization that prides itself on recognition and reward.
• Flexible work styles with the ability to work in and out of the office.
• An organization that actively supports you giving back to your communities
• Competitive pay and benefits.
• A workplace that lets you be your best every day and embraces our core values:
• We grow together through spirited teamwork.
• We embrace change and innovate courageously.
• We passionately put our customers and communities first.