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Senior Product Owner, Content Centre of Excellence | TELUS Digital


Toronto, ON, CA Edmonton, AB, CA Vancouver, British Columbia, CA Victoria, British Columbia, CA Halifax, Nova Scotia, CA Calgary, AB, CA Ottawa, ON, CA Winnipeg, MB, CA

Req ID:  23816
Jobs by Category:  Digital
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular



Here’s the impact you’ll make and what we’ll accomplish together 

TELUS Digital is embarking on the next stage of our journey to help deliver on the TELUS promise to put customers first.  We are looking for a Product Owner that will set our team up for success as we continue to grow our content maturity across TELUS. This opportunity is key in supporting the Content Centre of Excellence team, ensuring our team is set up for success and can simplify delivery of digital experiences to our customers.

As a Product Owner, you will be responsible for managing delivery and priorities for various initiatives within the Content Centre of Excellence (CoE) portfolio as well as providing consistent communications and visibility to CoE leadership. This role requires someone who is a self-starter, highly organized, and is a strong communicator.

This is a full-time permanent position. 

Learn more about our team at telus.com/digital


Here’s how:

  • Ability to take the initiative to organize a team. Clarifying ambiguity, devising the plans needed to execute on the strategy and reporting back on outcomes delivered
  • Work planning and intake:
    • Manage the team roadmap and proactively work with the team to identify and evaluate risks and develop mitigation strategies
    • Oversee the work intake for the CoE team, track and prioritize requests and ensure they are allocated appropriately
    • Drive value-based work prioritization for all CoE team initiatives
    • Define tangible product roadmap - actively own and be responsible for the product backlog and prioritize based on feedback and value
  • Tracking and reporting:
    • Be responsible for tracking, monitoring and reporting on progress of CoE initiatives against the KPIs
    • Track, analyze and report on team KPI. Assist with internal and external communication, improve transparency, and radiate information
    • Provide regular updates about progress of initiatives to the CoE Leadership
  • Stakeholders and relationships:
    • Build relationships with a broad array of internal stakeholders to support successful adoption of CoE initiatives
    • Map the priorities coming from the Community of Practice into CoE initiatives
    • Review, compile and communicate feedback from Community of Practice and apply it to the prioritization process



You're the missing piece of the puzzle:

  • Has 3-6 years of product experience
  • Experienced in Agile methodology and use of JIRA
  • Has the ability to track time and cost against an agreed baseline and provide an early warning of likely deviation
  • Strong communication skills, including facilitation and moderation
  • Highly-organized with a demonstrated ability to manage a high-volume of work
  • Ability to anticipate and manage unplanned work in a fast-paced environment
  • Demonstrated initiative-taking and proactiveness
  • Problem solving skills
  • Ability to work effectively with various stakeholders



  • Experience with analytics and reporting 
  • Basic understanding of Content, SEO and Information Architecture


About TELUS Digital:

We want to work with people who:

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas


What you can expect from us:

  • An environment where you’re encouraged to share and act on your ideas 
  • Flexible work hours remote or in a central downtown location 
  • During COVID, provide the tools and resources you need to work effectively and comfortably from a remote location
  • A welcoming, relaxed office with a casual dress code 
  • A culture committed to giving; every year we donate time and resources in our communities
  • A fun, dynamic team that works and plays every day; great ideas can come as easily teaming up in a virtual escape room or channeling your inner artist over a paint night


Bonus points

Check out https://telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative tools.

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

Days volunteered in our communities

Billion contributed to charitable and community organizations since 2000

Million customer connections


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.