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Senior Product Owner (My TELUS) | TELUS Digital

Location: 

Toronto, ON, CA Vancouver, British Columbia, CA Winnipeg, MB, CA Saskatoon, SK, CA Ottawa, ON, CA Regina, SK, CA Victoria, British Columbia, CA Calgary, AB, CA Dartmouth, Nova Scotia, CA Lethbridge, AB, CA Edmonton, AB, CA Brandon, MB, CA Halifax, Nova Scotia, CA

Req ID:  22729
Jobs by Category:  Digital
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

Create awesome experiences for our customers.

 

Join our team

 

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app.

 

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts. They are leaders in local and global technology communities, we value and support communities such as: Tech Masters, NodeSchool, Ladies Learning Code, Women Who Code TO and many more!

 

My TELUS is a fun, dynamic team focused on customer experience. We work in a collaborative, open, and transparent environment. We celebrate wins, learn from our failures, embrace changes, and are passionate about learning and growing as individuals and as a team.

 

Learn more about our team at telus.com/digital

 

Here’s the impact you’ll make and what we’ll accomplish together

 

As a Senior Product Owner for the My TELUS Mobility team, you will drive the success of our authenticated digital experiences and manage end-to-end digital initiatives for our products. This role has a specific focus on our Mobility customer experience, across web and app platforms. The scope includes large-scale new features and go-to-market projects, as well as optimization and performance for several key mobility self-serve flows. Our goal is to simplify the customer experience and to enable digital capabilities that will reduce customer effort for managing products. This is a highly visible role and unique opportunity, working closely with squads across My TELUS Web and My TELUS App, marketing, design and technology teams across the business.

 

Here’s how

 

  • Inspire your team with the customer goals, product vision and provide a big picture narrative to the team
  • Understand TELUS business priorities and expected outcomes
  • Understand customer needs, be the voice of the customer and tell the Product Story
  • Be responsible for the vision and prioritization of digital experiences in partnership with stakeholders to achieve the business outcomes (return on investment)
  • Leverage analytics, research, customer feedback, and market analysis to build a data-driven, customer-focused product strategy 
  • Collaborate closely with analytics, design, and content partners to run user research and testing to explore, iterate, and validate product-market fit 
  • Establish relationships and liaise with a diverse group of cross-functional partners within the organization; collaborate on interdependent roadmaps and technology investments to achieve mutual business outcomes
  • Define tangible product roadmap-actively manage the product backlog and prioritize based on feedback and value
  • Accountable for product critical metrics and to report progress, provide ongoing communication to partners on progress
  • Handle expectations and remove business and roadmap impediments
  • Accountable for the product overall health of security, accessibility, performance, etc

 

 

Qualifications

 

You're the missing piece of the puzzle

 

  • Experience as a Product Owner in a digital team or company (4+ years), including hands-on experience managing all stages of the product life cycle
  • Has strong leadership and organizational transformation skills with the ability to guide team members
  • An independent thinker and self-starter; able to work effectively within a fast paced and changing environment while taking initiative and being proactive
  • Ability to deliver on product management plans, define user stories and achievements, prioritize user stories, assess risk, and monitor and facilitate progress throughout the product life cycle
  • Accountable for ensuring projects are delivered within budget, scope, and on time
  • Excellent strategic analysis and thinking, with the knowhow to interpret data and generate innovative and unconventional solutions

 

Great-to-haves

 

  • Experience in product development for authenticated applications
  • Experience in prioritizing and delivering Go-To-Market (GTM) initiatives against an existing product backlog
  • Scrum Product Owner and/or Certified ScrumMaster certification

 

About TELUS Digital:

 

We want to work with people who

 

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas

 

What you can expect from us

 

  • An environment where you’re encouraged to share and act on your ideas 
  • A welcoming, relaxed office with a casual dress code 
  • A culture committed to giving; every year we donate time and resources in our communities
  • Team lunches with a generous supply of healthy snacks
  • A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

 

Bonus points

 

Check out labs.telus.com/blog to see how we solve challenging problems for millions of customers with innovative tools.

 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Digital

Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.