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Senior Product Owner - Digital Fulfillment

Location: 

Toronto, ON, CA Winnipeg, MB, CA Ottawa, ON, CA Edmonton, AB, CA Kelowna, British Columbia, CA Halifax, Nova Scotia, CA Vancouver, British Columbia, CA Calgary, AB, CA

Req ID:  29295
Jobs by Category:  Digital
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular

Description

 

Join our team

 

We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

 

TELUS Digital’s mission is to make life easier for millions of customers. The Mobility Commerce team does just that by building smart, customer-centric, and data-driven experiences on telus.com. Our goal is to make sure our consumer and business customers have a seamless e-commerce experience from mobility devices and rate plan selection to fulfilling orders and shipping them to customers from our warehouse.

 

Our team includes a passionate group of strategists, UX and visual designers, full-stack developers, content managers, scrum masters, testers, product owners, people experience specialists and other digital experts.

 

Here’s the impact you’ll make and what we’ll accomplish together

 

You are a top-tier Product Owner familiar with working in a fast-paced environment. In this team, you will help us deliver digital experiences for new TELUS products and service launches. With a focus on fulfillment, you will look to evolve the post-transaction journey to elevate transparency and manage expectations for the customer.

 

You will build the north-star vision for the post-transaction customer experience and define a delivery roadmap that maps out how we get there. You will use data and customer feedback to identify opportunities that improve the end-to-end fulfillment flow. You will work with teams to define customer experiences that balance both customer and business needs, clarifying business processes and systems requirements.

 

Here's how

 

  • Identify, assess and prioritize opportunities to improve the customer experience like same-day shipping, automated returns, and triaging customer inquiries
  • Develop new processes & technologies to get customers their orders as fast and as easily as possible, while limiting hardware loss from fraud
  • Identify best practices to communicate clear fulfillment expectations to customers, including delivery timeframes, tracking their orders etc
  • Build north star vision and define the roadmap to create best-in-class fulfillment, customer journey & contact strategy
  • Manage fraud risk with commerce transactions that balance hardware losses, automation and fulfillment support

 

 

Qualifications

 

You're the missing piece of the puzzle

 

  • Knack for focusing on outcomes, and incorporating customer feedback & data to improve experience
  • Skilled at prioritizing work in a dynamic environment
  • Comfortable working in a dynamic, and ambiguous environment with the ability to prioritize work and create clarity
  • Known for your intellectual curiosity, grit, and a real passion for solving problems
  • Recognized for clear communication, facilitation, and organizational skills

 

Great-to-haves

 

  • 2-4 years of marketing, product management, project management, marketing and/or digital experience
  • Experience working in a Lean and Agile environment is an asset
  • Familiarity with CMS, JIRA, QA practices in order to support developers

 

 

About TELUS Digital

 

We want to work with people who:
 

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas

 


What you can expect from us:
 

  • Opportunity to show your stuff and be recognized and rewarded for excelling
  • A fun dynamic team that works together to find new innovative ways to drive the digital transformation of TELUS. 
  • An environment where you’re encouraged to share and act on your ideas, while learning new things and building your career.
  • Able to work flexible hours and connect remotely with team members across Canada.  #LI-remote
  • A culture committed to giving back to our communities; every year we donate time and resources in our communities.
  • Access to well-being resources as well as ongoing support and focus on overall team member physical and mental well-being. 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Digital

Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.