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Senior Program Manager (SmartHome Global Partner Experience)

Location:

Toronto, ON, CA, M5J 2V5 Edmonton, AB, CA Ottawa, ON, CA Calgary, AB, CA Vancouver, BC, CA

Req ID: 45237

Jobs by Category: Technology Solutions

Job Function: Project Management

Status: Full Time

Schedule: Regular

Description

Who we are:

We are embarking on an exciting journey to develop a new, cloud-based Platform as a Service (PaaS) that will be utilized by TELUS and our global partners. We're dedicated to providing innovative solutions that connect people and businesses, and leveraging technology to enhance the lives of our customers and drive digital transformation.

As the Senior Program Manager of Tenant Experience, you will play a pivotal role in driving the success of this mission-critical initiative. This is an exciting time to join as we're still in the early stages of designing and developing this cloud-native platform. This role reports to the Director of Tenant Experience for SmartHome.

What you’ll do in this role:

As a Senior Program Manager at TELUS, you will oversee the SmartHome+ Tenant program, ensuring it serves our customers, referred to as tenants, and aligns with our strategic goals. This role involves defining program objectives, developing a comprehensive roadmap with timelines, milestones, and deliverables, and allocating essential resources such as budgets and personnel. You will monitor project progress, facilitate communication among teams and stakeholders, and address conflicts or issues that arise.

Define program objectives and develop a roadmap with timelines, milestones, and deliverables.
Monitor project progress and facilitate communication among teams and stakeholders.
Identify key stakeholders, understand their needs, provide regular updates, and ensure alignment with program goals.
Identify potential risks, develop mitigation strategies, and monitor them continuously.
Track progress, generate status reports, analyze data for trends, and oversee the program budget.
Ensure projects meet quality standards, implement quality assurance processes, and conduct regular reviews.
Provide direction to project managers, foster team collaboration, and identify training needs.
Document and approve changes to the program scope, communicate them to stakeholders, and adapt plans.
Lead status meetings, review progress reports, update senior management, and prepare detailed program reports.

Qualifications

What you bring:

5+ years of experience as a Program Manager or similar role.
Ability to bring teams together to focus on goals and understand business objectives.
Strong collaboration skills and ability to listen to and interpret stakeholder feedback.
Agile Certification (LeSS, ACP, CSM, SAFe) or equivalent work experience.
Comfort with ambiguity and a continuous improvement mindset.
Excellent interpersonal and communication skills.
Experience managing roadmaps and reporting, understanding the business impact.
Expertise in using data to inform and drive decisions.

Great-to-haves:

Technical or data-driven educational background or MBA.
Positive, collaborative, and friendly attitude.
Experience with business casing and KPIs.
Knowledge of voice platforms and virtual assistants.
University degree in Business or a similar discipline.

Learn more about SmartHome+

#LI-Hybrid #LI-remote

Salary Range: $94,000-$140,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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