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Senior Program Manager - Flex Workstyles Evolution


Toronto, ON, CA Halifax, Nova Scotia, CA Calgary, AB, CA Quebec, Quebec, CA Vancouver, British Columbia, CA Montreal, Quebec, CA

Req ID:  29580
Jobs by Category:  Operations
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular



Location: National


Join Us!


Come shape the future of TELUS Retail Limited (TRL) in this exciting, transformative role!


Our team and what we’ll accomplish together


The Retail Excellence & Rewards Team, supporting the success of TELUS Retail Limited (TRL), is looking for a motivated individual with a fresh perspective to join our team. We are a team of high performers, passionate about evolving the future of our workforce. We work hard and we play hard.


You will enjoy working in our dynamic, cross-functional environment where you will collaborate with multiple stakeholders to make great things happen. You will lead the development of a new operating model that will drive productivity for TRL and allow team members flexibility of working outside our bricks and mortar stores.




As an integral contributor to the Retail Excellence & Rewards team, you will:


  • Create a vision for the future of flexible workstyles; including but not limited to labour mobility, OBDF, RRS & EPP Strikers
  • Lead a core team with stakeholders across our channel enablement teams to build the enablement model for flexible workstyles
  • Create executive-level presentations to gain buy-in from senior leaders
  • Proactively manage and escalate risks, issues and updates at senior level
  • Solve complex challenges with creative solutions that clear roadblocks, secure business collaboration and mitigate risks





Required Skills & Abilities


  • Exceptionally organized: Proven ability to deliver highly visible projects, meet deadlines and ensure outcomes
  • Influential leader: Use strong relationships and mastered negotiation to gain commitment from stakeholders. Talent for encouraging and supporting others by being strong, focused, and a good example to those you want to influence
  • Strong analytical skills: Naturally curious problem solver with determination to overcome obstacles, manage risks and identify challenges and conflicting or complementary opportunities
  • Action-oriented: Motivated to drive change with a positive attitude and adaptability. Hold others accountable to the commitments and you follow through on your own
  • Strong presenter: Poised, focused and confident in communicating with all levels of management. Great storyteller that connects learning points important to the audience with clarity and expertly crafted decks
  • Knowledge of TRL is an asset 


Required Professional Designation/Certification:


  • Bachelor’s degree in Commerce, Economics, Information Technology Management, or relatable degree / equivalent experience 
  • MBA is an asset


Required Experience:


  • 7+ years of relevant work experience, including program management and/or transformational project management
  • Telecommunications industry experience a definite advantage


Above all else we are seeking an enthusiastic ‘let’s do it’ attitude, motivation and a willingness to learn and collaborate. Please consider transferable skills, which will make you successful in this role and apply!



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.






We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

Days volunteered in our communities.

Team members that work at home or are mobile.

Million customers that TELUS is serving across Canada.


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.