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Senior Program Manager: Nurse Practitioner Team Lead (Temporary 1 year)

Location: 

Toronto, ON, CA Ottawa, ON, CA Vancouver, BC, CA Calgary, AB, CA Montréal, QC, CA

Req ID:  48266
Jobs by Category:  Health
Job Function:  Health Solutions
Status:  Full Time
Schedule:  Temporary

Description

 

Join our team

 

TELUS Health is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. We connect more than 3 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user- friendly app, our team of Registered Nurses, Nurse Practitioners, and Physicians can help patients get new and refill prescriptions, obtain specialist and lab referrals, and have their health questions answered - 24/7, across the country, in French and English.

 

At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “how can we help more people?” This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause. Aiming to put virtual care in the hands of every Canadian, we help employees stay healthy and keep them performing at their best.

 

Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.

 

Our team and what we’ll accomplish together

 

We are seeking a dedicated Clinical Lead to join the TELUS Health Virtual Care team.

 

As a Clinical Lead, you will report directly to the Head of Clinical Services and play a pivotal role in driving Clinical Operations initiatives. Your primary focus will be on optimizing team workflows and elevating clinical service excellence through evidence-based care delivery primarily to both English and French speaking Nurses, Nurse Practitioners and Physicians.

 

In this key position, you will leverage your extensive clinical expertise to provide comprehensive support to our clinical teams nationwide. Collaborating closely with other Clinical Leaders, you will spearhead both short-term and long-term projects. Your responsibilities will include the implementation and evaluation of streamlined clinical protocols and processes to ensure the delivery of high-quality care efficiently.

 

As a lead for clinical projects, you will engage with various business units to conceptualize and introduce innovative clinical tools and products. Your role will be instrumental in shaping the future of clinical services at TELUS Health Virtual Care, driving continuous improvement and fostering a culture of excellence in patient-centered care.

What you’ll do

 

  • Leading Clinical Strategy: Spearhead the strategic direction for our dynamic team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries, fostering a collaborative and positive work environment
  • Facilitating Communication: Act as a bridge between the clinical team and management, effectively conveying feedback and sentiments while aligning with business objectives. Strive to maintain a balance between clinician retention and organizational goals
  • National Operations Alignment: Harmonize communications, policies, training, and operations on a national scale, ensuring the retention of top talent across Canada
  • Operational Excellence: Drive operational "hygiene" by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing clinical reviews, managing patient escalations, and formalizing continuing medical education to support our expanding virtual care operations
  • Process Improvement: Introduce and support new processes and metrics to support the broader management team in optimizing operational efficiency
  • Staffing Optimization: Collaborate with the Director of Operations to ensure adequate staffing levels to meet patient demand, oversee clinician recruitment, and streamline onboarding processes
  • Local Operations Leadership: Serve as a local operations expert, navigating regulatory environments, understanding practitioner scope of practice limitations, and leading province-specific lab strategies
  • Clinical Expertise: Represent the clinical perspective in business meetings and client engagements, leveraging your expertise to shape innovative programs and services that enhance our existing operations

 

 

Qualifications

 

What you bring

 

  • Nurse Practitioner in good standing with the affiliated regulatory body
  • Bilingualism & mastery in French and English, both spoken and written is mandatory
  • Minimum of 2 years of experience as a Nurse Practitioner, with prior team oversight and change management experience
  • Strong organizational and facilitation skills, data analysis and leadership abilities
  • Demonstrates a passion for growth and development in a fast-paced environment, with a keen interest in technology and healthcare
  • Highly comfortable with IT systems, including Google Suite, Windows and Mac OS
  • Curious, analytical, entrepreneurial, resourceful, adaptable, and communicative
  • Availability: Able to work 7.5 hours a day, Monday to Friday
 
Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
 

#LI-Remote
Salary Range:  $97,000-$145,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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