Senior Program Manager
Toronto, ON, CA, M5J 2V5 Edmonton, AB, CA Calgary, AB, CA Burnaby, BC, CA Ottawa, ON, CA Vancouver, BC, CA
Description
Join Our Team and Achieve Greatness Together!
Are you a dynamic leader with a passion for driving transformative projects? Welcome to the TELUS NEO (Network, Engineering, and Operations) PMO team, where we are on a mission to position TELUS as a world-class organization delivering top-tier infrastructure and services. Our team is a vibrant mix of entrepreneurs, innovators, and change agents committed to making a tangible impact on our customers, colleagues, communities, and environment.
We thrive on continuous, meaningful transformation, embracing change as a constant in our professional lives. Our team is always learning, experimenting, and applying insights to ensure that excellence is at the core of everything we do.
As a Senior Program Manager, you’ll play a critical role in shaping our strategic initiatives, driving complex programs from inception to completion, and ensuring that we deliver results that align with our ambitious goals.
What You’ll Do:
- Lead with Vision: Develop and execute comprehensive roadmaps, ensuring alignment with strategic objectives and providing regular updates, financial forecasts, and delivery plans
- Collaborate Cross-Functionally: Work closely with technical teams and key stakeholders to ensure end-to-end project delivery, from infrastructure deployment to software development
- Drive Portfolio Excellence: Oversee portfolio budgets (CAPEX & OPEX), ensuring financial discipline while optimizing resources to drive high-impact outcomes
- Strategic Partnership: Cultivate and maintain strong relationships with internal teams and external partners, collaborating to execute strategic initiatives that move the needle
- Enhance Process Efficiency: Contribute to creating standardized practices, tools, and templates for program and project management, ensuring consistency and high-quality outcomes
- Portfolio Health Monitoring: Create tools to monitor program performance, providing leadership with key insights on health, risks, and opportunities for continuous improvement
- Executive Engagement: Lead high-impact executive forums, driving strategic decision-making and executing action plans to move initiatives forward
- Champion Innovation: Bring fresh ideas and best practices to elevate program delivery, focusing on process improvement and operational innovation
What You Bring:
- Proven ability to deliver complex IT projects on time, on budget, and with exceptional quality
- Exceptional leadership skills with the ability to inspire teams, collaborate with engineers, product managers, and stakeholders at all levels
- Superior communication and presentation skills, with the ability to distill complex concepts into clear, actionable insights
- Strong relationship-building abilities, fostering collaboration across diverse teams and vendors
- Creative problem-solver with an innovative mindset, always looking for ways to improve and challenge the status quo
- Adaptability and resilience in the face of uncertainty and change, with a commitment to driving results and ensuring portfolio visibility
- Curiosity and continuous learning – You’re always eager to grow and explore new ways to innovate
Qualifications
- 3-5 years of experience in technical project management, successfully delivering IT projects
- Bachelor's degree in Technology, Engineering, Business, or related fields
- Expertise in managing large-scale infrastructure and software development projects
- Ability to foster collaborative working relationships and champion diversity of thought
Nice-to-Haves:
- PMP, Agile, CSM certifications
- Black Belt in Lean Six Sigma
- Experience in software automation, cloud migrations, hardware deployments, and data analytics
- Knowledge of telecommunications operations
Why Join Us?
- Be a change agent: Drive initiatives that shape the future of TELUS NEO, creating an impact that stretches beyond the ordinary
- Innovate daily: Work with a team that believes in learning, experimenting, and pushing boundaries
- Contribute to the bigger picture: We’re more than a team—we’re a community, driving outcomes that support our customers and environment
If you're ready to lead transformational programs in a dynamic environment where your creativity, leadership, and technical skills will thrive, we want to hear from you!