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Senior Program Manager

Location: 

Toronto, ON, CA Montréal, QC, CA Edmonton, AB, CA Calgary, AB, CA Vancouver, BC, CA Qu?bec City, QC, CA Ottawa, ON, CA

Req ID:  52499
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Ready to drive strategic partnerships that transform how we deliver value to customers?

 

Our team and what we’ll accomplish together

 

Join our Partner Success team at the forefront of building strategic relationships that drive mutual growth and innovation. As Senior Program Manager, you'll serve as a trusted advisor to key partners, orchestrating quarterly business reviews, tracking critical initiatives, and ensuring seamless collaboration across organizations.

 

You'll shape partnership strategies, influence executive stakeholders, and drive measurable business outcomes through effective program governance. Your work will directly impact our ability to deliver exceptional value to customers through our partner ecosystem.

 

This role offers significant organizational visibility, regular travel for face-to-face partner engagements, and the opportunity to work in a bilingual environment serving Canada's diverse market.

 

Here’s how

 

Partnership Leadership

 

  • Lead quarterly business reviews with strategic partners to assess performance, identify opportunities, and align on priorities
  • Develop and maintain strong relationships with partner executives through consistent communication in English and French
  • Facilitate face-to-face meetings with partners across Canada to strengthen relationships and resolve complex issues

 

Program Management & Governance

 

  • Manage comprehensive action trackers ensuring accountability and timely execution of partner commitments
  • Drive program governance by establishing clear processes, metrics, and reporting mechanisms
  • Coordinate escalation management as primary point of contact for partner concerns


Cross-Functional Collaboration

 

  • Partner with sales, operations, product, and finance teams to coordinate partner-facing initiatives and remove roadblocks
  • Analyze partnership performance data to identify trends, risks, and opportunities
  • Create executive-level presentations synthesizing complex program status and achievements

 

Strategic Support

 

  • Support contract renewals and expansion by providing program performance insights
  • Partner with commercial teams on value articulation
  • Present insights and recommendations to senior leadership

 

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

 

 

Qualifications

 

What You Bring

 

  • Bachelor's degree in Business Administration, Commerce, or related field
  • 7+ years of progressive experience in program management, partner management, or strategic account management
  • Proven track record managing complex, multi-stakeholder programs with ability to drive results through influence
  • Strong relationship management skills with experience conducting executive-level business reviews and presentations
  • Expertise in program governance, including action tracking, risk management, and performance reporting
  • Bilingual proficiency in English and French (written and verbal) to effectively serve partners across Canada
  • Excellent analytical skills with ability to interpret data and make data-driven recommendations
  • Willingness to travel regularly (approximately 25-30%) for face-to-face partner meetings and events
  • Advanced proficiency in Microsoft Office Suite, project management tools, and collaboration platforms
  • Exceptional communication and presentation skills with ability to influence and build consensus

 

Great-to-Haves

 

  • Experience in telecommunications, technology, or professional services industry
  • Familiarity with CRM systems (Salesforce) and project management tools (Jira, Asana, Monday.com)
  • Experience managing strategic partnerships or alliances in B2B environment with measurable business impact

 

 
Salary Range:  $97,000-$145,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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