Apply now »

Senior Program Manager - Planning & Community Performance - Ontario

Location: 

Toronto, ON, CA

Req ID:  52372
Jobs by Category:  Operations
Job Function:  Project Management
Status:  Full Time
Schedule:  Regular

Description


Join our team and what we'll accomplish together

 

TELUS' mission is to unleash the power of its world-class networks to deliver the best solutions to Canadians, at home, at work, and on the go. We make the world better by leveraging technology to break down barriers and enable everyone to reach their full potential.


Our culture is fundamentally centered on a passion for growth, our deep desire to seize every opportunity and embrace change, our values inspiring excellence and the courage to innovate. The growth mindset encourages each of us to lean in and learn about what matters most to our customers, to create the foundational knowledge that enables us to make decisions that prioritize customers in everything we do. In doing so, we create innovations that change the lives of thousands of people across Canada.


At TELUS, we are always learning and insatiably curious. In the face of uncertainty, we take risks and learn quickly from our mistakes. We build on everyone's ideas because we are stronger together. We are impressed by what humans dare to achieve and are motivated every day to enable others to do more through our technology and innovation. Together we make a difference.

 


What you'll do

 

The Senior Program Manager will be responsible for orchestrating and executing strategic deployment initiatives. This high-level role requires expertise in managing complex programs, cross-functional coordination, and deploying regional go-to-market strategies.

 


Marketing PMO and Strategic Planning:

  • Develop and operationalize governance models for multi-site deployment initiatives
  • Coordinate deployment phases and ensure compliance with critical milestones
  • Facilitate governance committees and performance reviews with executive stakeholders
  • Maintain program documentation (methodologies, templates, processes)

 

Program Management and Deployment:

  • Manage implementation and deployment of programs/projects
  • Ensure alignment of construction, triage, and process development
  • Coordinate unified Go-to-Market planning (annual/quarterly)

 

Strategic Planning and Execution:

  • Develop and maintain deployment models for complex regional initiatives
  • Orchestrate integrated go-to-market strategies combining macro and micro approaches
  • Define and optimize corporate and local marketing strategies
  • Coordinate with infrastructure teams for deployment schedule alignment

 

Stakeholder Management:

  • Serve as primary point of contact between executive leadership and regional deployment teams
  • Coordinate with regional leaders for strategic initiative execution
  • Manage relationships with external partners and service providers
  • Present strategic updates to executive leadership and governance committees

 

Performance and Analytics:

  • Define and track performance indicators by deployment phase
  • Implement critical milestone tracking systems
  • Analyze regional performance data and provide actionable insights
  • Create dashboards for near real-time initiative tracking

 

Qualifications


What you bring

 

 

Education and Experience:

  • Bachelor's degree in business administration, strategy, project management, or related field (MBA a major asset)
  • Minimum 10-12 years of experience managing complex strategic programs
  • At least 5 years in strategic leadership role or management consulting
  • Demonstrated experience in multi-site or multi-geography program deployment
  • Knowledge of telecommunications sector or technology infrastructure (an asset)

 

Technical Skills:

  • Expertise in project and program management methodologies (Agile, Waterfall, Hybrid)
  • Proficiency in program and portfolio management tools
  • Advanced skills in data analysis and analytical dashboard creation
  • Knowledge of go-to-market strategies and multi-channel marketing

 

Interpersonal Skills:

  • Exceptional leadership and ability to influence without direct hierarchical authority
  • Excellent communication skills (written and oral)
  • Strategic and analytical thinking with strong execution orientation
  • Ability to manage ambiguity and make decisions in a complex environment

 

 

Great-to-haves

 

  • Bilingual in English and French

 
Salary Range:  $97,000-$145,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »