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Senior Program Manager - TELUS Health Care Centres


Toronto, ON, CA Vancouver, British Columbia, CA Calgary, AB, CA Montreal, Quebec, CA

Req ID:  29190
Jobs by Category:  Health
Job Function:  Project/Program Management
Status:  Full Time
Schedule:  Regular



Be a part of a transformational journey with innovative talent and leading edge technologies

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.
TELUS Health - Care Centres is a connected network of 13 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:

  • Highly personalized care
  • Enhanced patient experiences
  • Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health


Here’s the impact you’ll make and what we’ll accomplish together


  • You will report to the Manager, Products & Services and work closely with our operations to evolve our key service offering. As a program manager, you will focus on the product evolution of our year round care offerings nationally. Leveraging your previous experience in the healthcare industry, you will design a program that will rapidly evolve and grow our business. 
  • This role is at the nexus of simplifying the client journey and helping the organization achieve its scalability goals while maintaining an efficient profitable organization. As an expert in navigating the regulatory landscape, your performance with product launches relies on tenacity, innovation and flawless execution. We are looking for well-rounded individuals who like to wear multiple hats, think big, but are equally happy to roll up their sleeves to get the job done.


Here’s how


  • Service Design: Experience with Service Design and its principles; ability to simplify the client and patient journey
  • Leadership: applying structured problem solving, leveraging a data-driven approach and assessing all cross functional impacts to execution 
  • Project Management: ability to understand complex programs and work across a variety of groups to achieve outcomes
  • Financial Accountability: planning, business casing and managing overall budget, scorecard and metrics for your area of responsibility. 
  • Communication: focus on facilitating discussions across teams, including executives, and creating an environment that supports ideas, sharing and knowledge sharing 
  • Contribute to team culture: Inspire and motivate yourselves and peers to drive high performance, teamwork and timely recognition.  



You're the missing piece of the puzzle


  • 3+ years of relevant experience in healthcare or private clinics environments
  • A passion to drive and improve the success of connecting people with healthcare 
  • Innately curious with a strong drive to dive into the unknown; secretly, you probably like to think of yourself as something of a detective
  • Problem solving discipline with the ability to disaggregate complexity and ambiguity
  • Naturally hypothesis driven and highly proficient in using data to test ideas and develop insights that lead to winning decisions
  • Adept at collaborating with strategic stakeholders in other TELUS Health business units to develop integrated strategies that drive growth in overall shareholder value
  • Highly creative with a knack for developing clear and concise communications whether that be through Microsoft (MS) PowerPoint, Word, GSuite Tools or during live presentations
  • Bachelor’s degree or post-secondary diploma or equivalent education and/or program management experience is required / preferred.
  • Bilingualism an asset - knowledge of English required to conduct business with all care centres across Canada


Great to Haves


  • MBA is an asset
  • PMP designation, Lean Six Sigma Black Belt, or equivalent designations




A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.






We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

Physicians using TELUS Health electronic medical records

Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.