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Senior Program Manager - The Channel Strategic Programs & Enablement team


Toronto, ON, CA Montreal, Quebec, CA Halifax, Nova Scotia, CA Calgary, AB, CA Ottawa, ON, CA Saint John, New Brunswick, CA Edmonton, AB, CA Quebec, Quebec, CA Vancouver, British Columbia, CA

Req ID:  30801
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular



Join our team!


We're looking for a strategic and high-performing program manager who is an expert at leading, planning and executing cross-functional programs and identifying opportunities to enable team member skill development. The Channel Strategic Programs & Enablement team is the Project Management Center of Excellence for enabling the learning programs, systems & processes that ensure TELUS and Koodo Sales Reps & Support teams are best in class.


Who you are:


Through innovative solutions and expert project planning, you will consult with Operational teams to ensure that our salesforce is equipped to provide world-class customer service to TELUS & Koodo customers. You’re a clear and influential communicator and relationship builder who can see the ‘big picture’, simplify the complex and lead your colleagues, diverse groups of stakeholders and yourself to goals and outcomes.


You have an eye for automation and efficiency with a data-driven and target approach to program and design outcomes. You will be critical in evolving the planning, measurements, & insights strategy within Channel People Enablement to deliver high-impact and measurable results.


Are you a highly motivated, highly skilled project manager who is keenly interested in strategic program planning and execution, process improvement, and automation? Then this is the job for you!


Here is some of what you’ll do:


  • Identify, assess, & implement innovative programs that have measurable impacts to the overall skill development and adoption of TELUS' salesforce
  • Manage large-scale, cross-functional and complex projects that will have an impact across our sales channels
  • Grow the Training Project Management Centre of Excellence with automation and support tools to produce positive measurable training outcomes
  • Drive the Channel Training Enablement Project intake funnel and manage enablement & measurement planning and execution across a variety of learning programs
  • Develop, implement, & drive an automated Channel Training roadmap
  • Establish & Maintain governance of all learning programs and their integration into the end-to-end learning life cycle of Sales Reps and support teams





You’re the missing piece of the puzzle…


  • You drive and are inspired by collective success. You have experience managing large, complex projects to successful business outcomes in a cross-functional environment with a diverse group of stakeholders and needs
  • You have a passion for automation. You have a demonstrated track record of managing and improving processes and creating tools that drive clarity, simplicity and efficiency
  • You see project management as a way to deliver business outcomes. You use strong project management skills and methodologies to plan all types of work and share and mentor others to do what you do
  • You’re a trusted advisor. Your perspective is sought after by leaders and peers alike and your influence makes an impact. You know that relationships and networks are essential to success
  • You’re a swiss army knife. You flex and adjust from strategic planning to tactical day-to-day enablement activities
  • You have expert-level communication and presentation skills with ability to prepare & deliver executive-level presentations based on data & insights
  • You can demonstrate experience in effective People Change Management
  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability




  • Bilingual (French & English)
  • Knowledge of adult learning principles as it relates to digital learning
  • Working knowledge of SAP Success Factors Learning



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

Consecutive years our annual dividend payment has increased


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.