Apply now »

Senior Project Manager - Digital Transformation

Location: 

Toronto, ON, CA Calgary, AB, CA Vancouver, BC, CA Toronto, ON, CA, M5J 2V5

Req ID:  54009
Jobs by Category:  Operations
Job Function:  Project Management
Status:  Full Time
Schedule:  Regular

Description

 

Do you strive to be part of a digital transformation journey? Are you a detailed-oriented, proactive individual who is passionate about collaboration and project management? Read on as this is the job for you!

 

What You Will Do

Lead transformational change across TELUS's enterprise technology landscape as a Senior Project Manager driving the evolution of our Service-NOW platform and ITSM ecosystem. You'll own end-to-end delivery of complex, high-stakes projects—managing enterprise and mid-market customer migrations from legacy systems while championing innovation that enhances both customer and employee experiences.

 

Your core responsibilities include:

  • Strategic Project Leadership – Manage large-scale, multi-track initiatives with significant business impact. Define scope, secure resources, develop realistic schedules, and ensure timely delivery

  • Financial Stewardship – Own project budgets, track spend against forecasts, and optimize resource allocation to maximize ROI

  • Risk & Issue Management – Proactively identify and mitigate risks while managing conflicting priorities, dependencies, and change requests

  • Quality Assurance – Establish and enforce quality standards, ensuring all deliverables meet enterprise requirements

  • Stakeholder Excellence – Build strong relationships with executives and cross-functional teams. Deliver compelling progress updates and keep stakeholders informed on status and risks

  • Team Development – Build high-performing teams by coaching in modern project management methodologies and mentoring emerging talent

  • Process Optimization – Establish integrated performance management systems and identify opportunities to streamline delivery

 

This role is ideal for someone who thrives in a fast-paced environment, balances strategic thinking with tactical execution, and is energized by delivering measurable business outcomes.

 

Qualifications

 

What You Bring

  • Advanced Project Management Expertise – Deep knowledge of industry-leading methodologies and best practices

  • Executive Presence & Communication – Exceptional ability to influence senior leadership and cross-functional teams with clarity and confidence

  • Strategic Problem-Solving – Strong analytical skills combined with creative thinking to navigate ambiguity and competing priorities

  • Team Leadership & Mentorship – Natural ability to inspire, develop, and motivate diverse teams

  • Organizational Excellence – Meticulous attention to detail with exceptional time management across multiple workstreams

  • Business Acumen – Understanding of financial management and how project delivery impacts business outcomes

 

Technical Qualifications

Required:

  • University degree or 7+ years of equivalent hands-on project management experience managing complex, cross-functional projects

  • Professional Project Management certification (PMP, PRINCE2, or equivalent) – current and active

 

Assets & Experience:

  • Lean Six Sigma Black Belt or equivalent process improvement certification

  • TELUS PM Silver certification (for internal candidates)

  • Enterprise-scale Service-NOW implementations or ITSM platform migrations

  • Software platforms or digital transformation initiatives delivery

  • Process improvement, automation, or legacy system modernization background

  • Coaching and developing project management capabilities within teams

  • Agile, Waterfall, and hybrid delivery methodologies

 

 

Ready to Make an Impact?

If you're energized by leading transformational projects and building high-performing teams, we want to hear from you. Apply now to join TELUS's Business Systems Delivery team and help shape the future of our enterprise technology platform.


#LI-REMOTE

 
Salary Range:  $86,000-$136,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »