Senior ServiceNow Solutions Architect
Toronto, ON, CA, M5J 2V5 Regina, SK, CA Qu?bec, QC, CA Winnipeg, MB, CA Halifax, NS, CA Burnaby, BC, CA Qu?bec City, QC, CA Ottawa, ON, CA Edmonton, AB, CA Calgary, AB, CA Montréal, QC, CA Vancouver, BC, CA
Ready to create innovative solutions and best practices?
As a crucial member of the TELUS Business Enterprise Service Management (ESM) Practice, you will bridge the gap between our sales department and prospective customers, ensuring the successful implementation and adoption of ServiceNow solutions.
Our team and what we’ll accomplish together
By collaborating closely with the Sales Team, you will tailor value messaging to address the specific pains, needs, and use cases of our prospects, driving impactful business outcomes. Together, we will manage Proof of Concept engagements, creating solution-driven relationships that result in comprehensive Sales Proposals, Scope of Work documents, and RFP/RFI responses. Our collective efforts and high-level client relationships will enable us to become trusted advisors, ensuring customer satisfaction and fostering long-term partnerships.
What you’ll do
- Serve as the main technical liaison between the TELUS Business sales department and prospective customers
- Assist in the preparation of Sales Proposals, Scope of Work, and RFP/RFI documents based on customer needs
- Configure and maintain live demonstration environments of ServiceNow Instances
- Work closely with the Sales team to ensure the understanding and positioning of solutions
- Join sales team meetings with existing and new customers to provide solution assistance
- Create and manage Proof of Concept (PoC) engagements with prospects
- Proactively follow up with the Sales Team and prospects for additional information or clarifications
- Accurately define prospect requirements into TELUS Business Statements of Work through collaboration with the Sales team, Delivery Leads, and prospects
- Team with sales and technical teams on managing overall client relationships and sales of additional products and services
- Manage high-level expectations and earn the trust and respect of all stakeholders to become their trusted advisor
- Demonstrate awareness of industry trends, developments, and leading-edge technologies, presenting senior management with evaluations and recommendations
- Other duties as required
What you bring
- Strong organizational skills and time management
- Experience delivering discovery and requirements workshops, Proof of Concepts, and engaging software demonstrations
- Experience and/or certifications with one or more ServiceNow modules: ITSM, CSM, SPM, HRSD, ITAM/SAM, and ITOM
Great-to-haves
- Numerous ServiceNow CIS certifications
- Effective communication with both ServiceNow technical teams and C-Level stakeholders
- Experience in a ServiceNow consulting role with large enterprise customers
*This is a fully remote position, allowing you to work from the comfort of your own space. You’ll be connected with our team through virtual communication and collaboration tools.
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.