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Senior Strategy Manager, Digital Commerce Experience

Location: 

Toronto, ON, CA Edmonton, AB, CA Calgary, AB, CA Vancouver, British Columbia, CA

Req ID:  28933
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

#Li-hybrid

Join our team

We are looking for a highly-motivated and results oriented Senior Strategy Manager to drive seamless sales and purchase journeys across channels and lines of business at TELUS. In this exciting role, you will deliver on enterprise wide commerce technology and experience transformational initiatives that create competitive advantage. We are looking for someone who excels in a business ownership environment, is excited by delivering best in class customer experiences, and demonstrates strong storytelling, relationship building and negotiation skills. We are looking for someone to lead a collaborative effort who is driven by seeing the results of their work live in the market.

 

Here’s the impact you’ll make and what we’ll accomplish together


In this role as a Senior Strategy Manager, you will be responsible for coordinating a cross-functional team in order to develop commerce experience strategies for TELUS. You will work with leaders across different business units and brand teams to align on revenue generation and cost reduction strategic priorities that will help to deliver on our business goals.

 

Here’s how


Strategic Direction

 

  • Collaborate with a large user community to develop seamless journey designs and experiences across TELUS, Koodo, Public and all sales channels (Digital, store, call centre, direct to consumer)
  • Align cross-functional teams of Service Designers, UX Designers, Product Owners, Experience Owners, Marketing primes and Architects on simplified journeys and GTM plans
  • Help to drive end to end converged customer journey design and experiences that will support omni-channel strategies
  • Effectively manage the opportunity funnel, coordinating business and technical evaluations to drive alignment on priorities between business and enabling units at an early stage through socialization

 

Program Execution

 

  • Bridge the gap between technical and business partners to define unparalleled customer and agent experiences
  • Create user experience strategies and optimization opportunities through understanding the program & platform objectives and determining user community needs
  • Help to define and implement operating models, best practices, processes and success metrics
  • Assess opportunity cost and trade-offs in delivery schedule of initiatives
  • Represent capital funded initiatives as required, including managing various projects within the Strategy and Transformation roadmap to ensure they adhere to allocated budget and deliver on the scope / benefits required

 

 

Qualifications

 

You’re the missing piece of the puzzle

 

  • 5+ years driving strategic outcomes, especially related to commerce journeys, platforms, and product design
  • Demonstrate a high level of technical curiosity and business knowledge and are quick to apply new knowledge in practice
  • Passionate and experienced in delivering strong customer experiences through defining clear business and design requirements 
  • Ability to manage ambiguity, take charge of difficult situations, adapt to changing priorities, and simultaneously tackle multiple projects and challenges with enthusiasm
  • Experience working in an agile environment, working closely with technical and design teams to deliver solutions
  • Highly organized and detail oriented with a strong desire to roll your sleeves up and get things done
  • Excellent business storytelling and presentation skills
  • Ability to develop and articulate succinct business rationale and robust business cases to support recommendations 
  • Ability to collaborate and influence organizational change across diverse stakeholders
  • Ability to drive executive-level priorities with minimal direction
  • Demonstrate curiosity, adaptability, innovation, and out-of-the-box thinking to drive strategic initiatives and problem solving
  • Experience leading large complex programs and high performance teams

 

Great-to-haves

 

  • Telecommunications expertise and/or experience
  • Service Design or UX Strategy experience
  • Passion for technology
  • Transformation / change leadership

 

What WE Give Back to YOU

 

  • Opportunity to show your stuff and be recognized and rewarded for excelling
  • Highly-engaged, dynamic and collaborative environment
  • Opportunities for personal development through training, networking and career development
  • Organization that actively supports you giving back to the community you live in

 

 

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.