Senior Strategy Manager, Process Improvement

Our team and what we'll accomplish together

We connect Canadians and our communities through our reliable, world-leading network and platforms. The Chief Technology Office (CTO) is responsible for the end-to-end network technology journey for TELUS customers at home, at work and on the move. The CTO Business Office is a newly formed, centralized team dedicated to creating a process improvement practice for the entire CTO organization.

In this role, you will leverage your Lean Six Sigma Black Belt expertise to lead high-impact, transformational initiatives that empower the CTO to deliver superior customer experiences for both internal and external stakeholders. You will be a champion for data-driven decision-making, optimizing communication flows, dismantling organizational silos, and fostering a culture of innovation and operational efficiency. Operating within an environment anchored in accountability, respect, and trust, you will mentor team members on Six Sigma best practices and build improvement capability, enabling the CTO to achieve strategic growth through streamlined, scalable operations.

What you'll do

• Lead end-to-end process improvement initiatives across CTO, partnering with stakeholders to identify high-impact improvement opportunities and establish clear success metrics aligned to business outcomes
• Analyze current state processes to identify inefficiencies, bottlenecks, and improvement opportunities; conduct comprehensive process mapping and documentation to establish baseline metrics and performance indicators
• Complete root cause analysis using data-driven approaches to uncover underlying issues and inform improvement strategies
• Challenge existing workflows and assumptions to drive innovation and standardization, developing recommendations for process redesign and optimization aligned with organizational strategy
• Design future state processes that are streamlined, scalable, and measurable, ensuring solutions address stakeholder needs and drive improvements in cost, speed, quality, and customer experience
• Influence stakeholders across the organization, building consensus and driving adoption of process improvements and new ways of working
• Define and track KPIs to measure the success and impact of implemented improvements, communicating outcomes and learnings to stakeholders
• Mentor team members on Lean Six Sigma Black Belt methodologies and best practices, reviewing process flows and building improvement capability across the organization

What you bring

• Lean Six Sigma Black Belt certification
• 10+ years of experience leading independent process improvement projects in large enterprise environments
• Excellent stakeholder management and communication skills; ability to influence across organizational levels and build consensus
• Proven track record of delivering measurable business outcomes (cost reduction, efficiency gains, quality improvements, cycle time reduction)
• Strong analytical and data-driven problem-solving skills with ability to conduct root cause analysis and develop evidence-based recommendations
• Passion for mentoring and developing team members to build organizational capability in Lean Six Sigma best practices
• Self-driven, proactive mindset with the ability to identify priorities and move projects forward

Great-to-haves

• Experience in telecom or technology industry
• Background in digital transformation initiatives, enterprise IT system implementations or technology-enabled process and workflow improvements
• Change management experience and ability to drive organizational adoption of improvements
• Bilingual (French)

Location: Anywhere in Canada #LI-Remote

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.