Apply now »

Senior Strategy Manager (Digital Analytics Lead)

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  43598
Jobs by Category:  Sales and Marketing
Job Function:  Product Management & UX/UI Design
Status:  Full Time
Schedule:  Regular

Description

 

Join our team

 

We connect Canadians & our communities through our reliable world-leading network & platforms, underpinned by our innovation-focused growth & our best-in-class team culture.

 

We do this by driving humanized digital-first experiences, leveraging innovative and reliable technology infrastructure that drives value creation for our communities.

 

We are the Digital Journey Analytics team for Digital Product Strategy and Transformation (DPST). Our mandate is to make TELUS digital analytics data accessible to everyone and to discover data-driven actionable insights that can optimize digital sales and service journeys on TELUS.com and the My TELUS App.

 

Here’s how

 

  • Dashboard development: Developing clean and clear exec-level dashboards that make it easy for anyone to view high-level sales and service results. We use tools such as Tableau and Looker Studio to develop these dashboards. 
  • Analysis and data story-telling: Identifying insights to help inform and optimize the digital product strategy work being done by the rest of the DPST team. Then, presenting these insights to various audiences and stakeholders to spur action. 
  • Tracking excellence: Ensuring existing and new capabilities are tracked effectively on TELUS.com and My TELUS App and developing base-level reporting for new product launches.
  • Collaboration: The digital journey analytics team frequently collaborates with each other, other analyst groups, stakeholders, and leaders. We need to be able to understand each person’s objectives/needs and the best way to collaborate with them.

 

 

Qualifications

 

You’re the missing piece of the puzzle

 

  • You are an expert user in digital analytics tools such as Adobe Analytics or Google Analytics and how data is captured for these tools
  • Can analyze data to determine WHAT is happening, WHY it’s happening, and what to do about it (i.e. SO WHAT), and actively work with stakeholders to deliver on your data-driven recommendations
  • You are an exceptional data storyteller, able to tell a clear narrative using professional-looking slides
  • You excel in a cross-functional environment that requires working with leaders, designers, product owners, strategy managers, etc. You are able to communicate data to differing groups in terms that they understand
  • You have a growth mindset, and are an engaged, results-driven high-achiever, and are up for the rapid pace of change of a fluid and exciting area of business

 

Great to haves:

 

  • University degree in Business, Statistics, or Computer Science
  • Telecommunication/technology knowledge or experience
  • 5 or more years of digital analytics experience, with a track record of using data analysis to identify actionable insights
  • Experience in A/B testing and heatmap / session-replay tools such as Quantum Metric
  • Tableau or Looker Studio proficiency
  • SQL/GCP proficiency

 

 
Salary Range:  $94,000-$142,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »