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Senior Strategy Manager Channel PMO, TECh

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  55260
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Our Team and What We’ll Accomplish Together

As Senior Strategy Manager, Channel PMO, you will lead the Technology Enablement for Channels team, bridging strategic intent and execution across TELUS's channel ecosystem. You will define program visions, build organizational structures, and connect leadership ambition with frontline delivery.

 

The ideal candidate is a strategic thinker and pragmatic executor who drives action from ambiguity. You thrive in complexity, energize teams, and translate bold ideas into disciplined programs while effectively storytelling to executive leadership to earn trust.

 

Role Overview

Define and communicate strategic visions for major initiatives, establishing the governance and alignment needed to accelerate decision-making and drive measurable outcomes throughout the program lifecycle.

 

What You’ll Do

 

Strategic Vision & Program Design

  • Define vision, objectives, and roadmaps for cross-organizational programs, ensuring alignment with corporate priorities and refining strategy based on execution.

  • Establish governance, organizational structures, and scalable processes to translate strategic intent into executable designs.

  • Bridge strategy and execution by framing trade-offs and identifying decision gaps to maintain program momentum.

Stakeholder Management & Cross-Functional Alignment

  • Map stakeholders and establish involvement forums to maintain engagement throughout the program lifecycle.

  • Drive cross-functional alignment and resolve conflicts to ensure shared ownership of outcomes.

  • Maintain clear communication rhythms to keep working teams and senior leadership aligned and accountable.

Governance & Decision-Making

  • Operate governance frameworks with clear decision rights and escalation paths to maintain alignment.

  • Proactively frame key decisions, equipping leadership with context to act decisively.

  • Manage interconnected workstreams and dependencies, balancing speed with quality and risk mitigation.

Change Management & People Impact

  • Develop a 360-degree change management approach addressing people, processes, and organizational design.

  • Champion new ways of working with GTM and training teams to ensure effective organizational adoption.

Executive Reporting & Continuous Improvement

  • Track health metrics and prepare executive dashboards to communicate progress and course corrections.

  • Capture lessons learned and build scalable playbooks to strengthen future team capabilities.

  • Continuously identify opportunities to improve tools and operating models across the PMO.

 

Skills

 

Strategic Thinking - Translate vision into clear, executable plans with measurable results.

Leadership & Influence - Guide cross-functional teams and drive alignment through trust and credibility.

Cross-Functional Collaboration - Unite disparate teams around strategic goals within complex organizations.

Change Management - Manage people impacts and ensure lasting adoption of new processes.

Decision-Making - Structure critical options clearly to accelerate resolution at the right level.

Executive Communication - Tailor complex strategic narratives for diverse stakeholder audiences.

Organizational Ability - Structure complexity into actionable workstreams and governance models.

Program Management - Track interconnected workstreams, budgets, and dependencies with precision.

 

Qualifications

 

Must Haves

  • Degree in Business, Strategy, or a related field

  • 7+ years in strategy, program management, or management consulting.

  • Leading complex, cross-functional programs from strategy through execution.

  • Designing governance frameworks and operating models for large initiatives.

  • Exceptional communication and storytelling skills for Director+ and VP audiences.

  • Navigating matrixed organizations and managing diverse stakeholders.

  • Initiative and ownership—proactively identifying gaps and driving solutions.

  • Commitment to core values: trust, teamwork, and accountability.

 

Great to Haves

  • MBA or advanced degree in a related field

  • PMP, PgMP, or equivalent program management certification

  • Change management certification (e.g., PROSCI or equivalent)

  • Experience in retail, consulting, or complex channel environments.

  • Bilingual fluency (English and French) is an asset



 
Salary Range:  $86,000-$136,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Apply now »