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Senior Strategy Manager - Customer Base Management Team

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  40807
Jobs by Category:  Sales and Marketing
Job Function:  Marketing
Status:  Full Time
Schedule:  Regular

Description

 

Join our team and what we'll accomplish together

 

Join the Customer Base Management team and be the envy of all your family and friends!

 

You will be a Senior Strategy Manager on the team, responsible for special projects related to TELUS and Koodo base management strategic priorities, in short, medium and long term horizons, given insight analysis, market context, and organizational direction. 

 

If you’re entrepreneurial, excited to work with an engaged and collaborative team, and if you value ownership, outcomes, curiosity, iteration and celebration, then this is the team for you! As a Senior Strategy Manager, you will play a key role in developing strategies and working with a high performing team that will drive profitable outcomes within the Koodo and TELUS bases, and have a seat at the table for executive focused strategic discussions and decisions.

 

What you’ll do as Senior Strategy Manager, Base Management

 

  • Have full ownership of time-based strategic projects, both short-term and long-term, that will be developed, presented and executed on. Examples could be an e.sim strategy for Koodo/TELUS, how to leverage AI to improve churn/retention results, or a short term consolidation and presentation of EBITDA gap ideas for the base team
  • Create and present business cases, governance, reporting, and KPI frameworks for the strategic projects
  • Develop and present post mortem analyses, post execution, for the projects and provide insights, analyses and recommendations for changes to improve ongoing performance
  • Communicate strategies and updates on a regular basis to Senior Leadership across the Consumer team
  • Work closely with the rest of the base management and various pricing, strategy & planning, channel and CE stakeholders to develop strategies, including the establishment of core team governance

 

 

Qualifications

 

What you bring

 

  • You’re transparent, reliable and have a positive attitude
  • You’re curious to understand the dynamics of the business; you can define business problems while investigating clear paths to inform and arrive at actionable decisions that balance customer and business outcomes
  • You're willing to challenge the status quo, an analytical thinker who understands, analyzes and optimizes complex business problems, issues and challenges. You provide thoughtful recommendations that link back to specific business problems and goals
  • You’re a persuasive communicator who is clear, concise and articulate in all aspects of communication. 
  • You manage stakeholder communications well, including to members of cross-functional leadership groups
  • You’re a self-starter who thrives in a fast paced, changing environment, has a strong sense of ownership, and is excited to contribute to a fun and collaborative work environment

 

Great to Haves

 

  • Don’t have everything you think we need for ‘what it takes’? Don’t let that dissuade you
  • Attitude, motivation, and a willingness to learn and collaborate are the most important things we are looking for. So now if you think you have what it takes, please apply

 

 
Salary Range:  $94,000-$142,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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