Senior Strategy Manager - E2E Service Management

Description

Our team and what we’ll accomplish together:

We’re a customer-driven and product-minded team within B2B at TELUS, responsible for our company’s value chain evolution. We simplify systems and automate processes so that Sales and Operations teams can focus on what matters most, our Customers.

B2B Systems Transformation’s mission is to make life easier for our Customers and for our team. We build and enhance the SaaS platforms that support our value chains and customer journeys - from Leads to Opportunities, from Contracts to Orders, from Fulfillment to Billing, all the way to Day 2 support – and that are used every day by thousands of TELUS team members nationally, across multiple functions.

Our team includes a passionate group of strategists, business consultants, capability owners, project managers, business analysts and change management experts. We work closely with partners across the organization to design, build, and implement meaningful system enhancements that drive value for the organization.

What you’ll do:

We are looking for a passionate team member to join our Digital Transformation Team as a Senior Strategy Manager. We are in a period of hyper growth within the B2B systems development team. With growth comes a lot of opportunity to positively impact the daily activities of our users and our customers. As a key driver of change, you will have the opportunity to shape the future of our organization and play a pivotal role in leading the implementation of cutting-edge technologies that will revolutionize the way we deliver services and exceed customer expectations.

There also comes increased need to clearly articulate our strategy and roadmap with stakeholders to ensure we have alignment on priorities and interlock on readiness activities. As the Senior Strategy Manager, E2E Service Management, you will be among the key resources helping to drive this strategy and ensure it is accepted by our stakeholder group. This is critical for our ability to optimize our delivery plan with key partners and successfully deliver benefits to the business.

The role provides a high degree of interaction with senior leaders in the organization where you will be expected to lead conversations on future investments, tradeoffs, risks and performance of the portfolio against our commitments in one of the most exciting growth periods of our journey.

• Stakeholder alignment on our system evolution vision
• Build the trust and confidence in our roadmap to enable a large-scale change in how business operates
• Drive a culture of change and continuous improvement

Qualifications

What you bing:

• Experience – advanced level with ServiceNow and assurance processes and systems
• Vision – ability to step outside the role and view things as our stakeholders do to deliver our message in their language and increase commitment in our roadmap
• Creativity – the problems we are trying to solve are complex and they take time. Our message must be simplified to resonate with a diverse set of stakeholders and get them to do things we have not done before
• Team focused – are largest asset is our team and culture and we cannot succeed as individuals
• Flexible - ability to work with a diverse technical team and simplify the message to an executive presentation
• Financial acumen - Ability to build business cases with business input drivers, considering revenue, margin, and cost efficiency benefits compared to the costs to implement and operate transformational programs to deliver a return on investment

Great-to-haves

• University degree and/or equivalent combination of experience and education
• ITIL certification
• PMP certification
• Bilingual (English/French)