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Senior Strategy Manager - New Channel Growth

Location: 

Toronto, ON, CA, M5J 2V5

Req ID:  53872
Jobs by Category:  Operations
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

EXTERNAL POSTING SECTIONS

Our team and what we'll accomplish together

 

Join our New Channel Growth Team and lead three transformational strategic programs that will accelerate TELUS and Koodo's market growth and customer acquisition. You'll work with a collaborative, fast-moving team of 14 account managers and leaders, driving innovation across Sales, Digital, and Channel Sales while continuously testing, learning, and refining programs based on market feedback.

 

Description

What you'll do

 

  • Lead end-to-end delivery of three strategic workstreams from conception through execution and optimization:

    • Prepaid Retailer Referral Program: Design and launch an engaging referral program targeting existing prepaid retailers, develop incentive structures, expand product portfolio to include Device and Home Services, and establish performance metrics

    • Koodo Prepaid-to-Postpaid Migration Strategy: Develop a comprehensive strategy to graduate Koodo prepaid customers to postpaid offerings, conduct customer segmentation, design conversion incentives, and create marketing campaigns to drive adoption

    • Prepaid Digital Channel Development: Conceptualize and build a new digital-first prepaid sales channel, define channel architecture and customer experience, identify partnership opportunities, and develop go-to-market strategy

  • Present program strategy, progress, and results to senior leadership stakeholders through quarterly business reviews and executive briefings

  • Develop compelling business cases and financial models that communicate program impact, ROI, and strategic value to executive audiences

  • Establish clear KPIs and leverage data analytics to drive adoption and revenue impact in real-time

  • Collaborate with cross-functional teams across Sales, Marketing, Operations, and Finance to ensure seamless execution

  • Lead weekly program reviews and monthly stakeholder alignment sessions to maintain momentum and address blockers.

Qualifications

What you bring

 

  • 7+ years of experience in strategy, business development, or program management in telecommunications

  • Proven track record developing and executing multi-million dollar strategic initiatives

  • Strong financial acumen with expertise in KPI management, business case development, and ROI analysis

  • Excellent cross-functional collaboration skills with ability to influence and align stakeholders across all organizational levels

  • Outstanding ability to communicate complex strategies clearly to executive audiences—both written and verbal

  • Exceptional problem-solving skills with strong data-driven decision-making capabilities

  • Project management expertise managing complex, multi-workstream initiatives.

 

Great-to-haves

 

  • Demonstrated expertise in digital transformation and omnichannel strategy

  • Familiarity with telecommunications industry dynamics, customer acquisition, and channel management

  • Experience with prepaid/postpaid migration, retail incentive program design, or digital sales channels.
Salary Range:  $86,000-$160,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …
Job Type:  This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

 

 

 

 

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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