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Senior Strategy Manager | TELUS Digital

Location: 

Toronto, ON, CA Winnipeg, MB, CA Vancouver, British Columbia, CA Edmonton, AB, CA Calgary, AB, CA Halifax, Nova Scotia, CA Ottawa, ON, CA Kelowna, British Columbia, CA

Req ID:  28781
Jobs by Category:  Digital
Job Function:  Planning and Analysis
Status:  Full Time
Schedule:  Regular

Description

 

Join our team


We’re a customer-driven and product-minded team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.
 

TELUS Digital’s mission is to make life easier for millions of customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, TELUS.com/business and the My TELUS app. Check out telus.com/digital/blog to see how we solve challenging problems for millions of customers with innovative tools.
 

Our team includes a passionate group of strategists, UX and visual designers, fullstack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.
 

We value and continuously support organizations across Canada that are empowering people in our local communities with digital knowledge and skills.
 

Learn more about our team at telus.com/digital

Here’s the impact you’ll make and what we’ll accomplish together

 

Our Digital Business Operations team is looking for experienced strategists to optimize investment returns across the portfolios of business, customer, experience, and technology at TELUS Digital. 
 

This includes budget planning and governance, program delivery, stakeholder partnerships, and thought leadership applied throughout our Digital Investment Portfolio. 
 

On the job, you will combine financial insights, investment analysis, and business requirements to ensure delivery of our long-term digital strategy and roadmap. This role is an exceptional opportunity to stretch yourself, continue to build new skills, and accelerate your career.

In the Digital Business Operations team, we challenge our assumptions and beliefs on a daily basis, thrive in ambiguity, adapt to constant change, and collaborate with leaders and stakeholders across TELUS as we connect the dots across TELUS Digital and our enterprise-wide portfolios.

Here's how

 

  • Be a relationship manager with key stakeholders for a subset of portfolios in Digital (including executives, project leads, vendors) to help drive critical business, experience, and technology outcomes (e.g. partnering with vendors and analysts to optimize investment spend, doability, forecast accuracy)
  • Develop, communicate, thought leadership and business cases to senior leaders across TELUS to inform optimal investment decision making (e.g. dynamically re-prioritizing capital investments)
  • Leverage a methodical approach to research, and analysis to inform executive-level decision making and prioritize investments (e.g. based on scorecard KPIs, recommend a different prioritized set of investments at either portfolio view or at consolidated Digital view)
  • Drive the Capital planning process, including sizing business opportunities, helping to build business cases, defining the implementation strategy, presenting capital asks to executive stakeholders and driving the execution strategy for funded initiatives
  • Consult with various impacted teams and stakeholders to develop understanding of various perspectives, opportunities, and impacts that will inform program objectives and meet the requirements of the business.
  • Assess opportunity cost and trade-offs in delivery schedule of initiatives
  • Manage on-going program capital and financials including developing and tracking program KPIs and monthly & quarterly spend forecasts 
  • Drive interlock between our strategic programs, capital planning processes, and scorecard management to maximize value delivery 

 

 

Qualification

 

You're the missing piece of the puzzle


Don’t have all the pieces of the puzzle? That’s okay if you can demonstrate potential to grow in areas where you don’t yet have demonstrable experience
 

  • You have demonstrated experience modeling in Business Capabilities framework mapping to end to end value streams across strategy and operations
  • You are passionate about delivering customer experience and experience with customer journey mapping, non-functional and agnostic requirements management
  • You are a self-starter with proven organization and time-management skills and the ability to prioritize and handle multiple tasks and deadlines 
  • You have a strong desire to “roll up your sleeves” to get things done
  • You have the ability to adapt to changing priorities and are comfortable working with ambiguity with a demonstrated ability to think creatively and strategically
  • You enjoy making complex problems easy to understand and can present solutions, impacts, and outcomes of various solutions.
  • You have excellent communication (written and verbal), interpersonal and presentation skills 
  • You are comfortable working with all levels of management across the organization; experience with executive reporting an asset 
  • You are able to quantify goals and results in the creation and implementation of business strategies
  • You have experience leading large complex programs and high performance teams
  • University degree in business, commerce or related discipline and 5+ years of relevant experience
  • Ability to drive executive-level priorities with minimal direction
  • Embrace all things digital and thrive in a fast paced, agile environment


Great-to-haves
 

  • Telecommunications expertise and/or experience
  • Business architecture experience 
  • Passion for technology
  • Transformation / change leadership

About TELUS Digital

 

We want to work with people who:
 

  • Share our passion for all things digital
  • Thrive in an agile, lean and fast-paced environment
  • Clearly see things from the perspective of our customers
  • Are curious, experiment and never stop learning
  • View collaboration as essential to your work
  • Utilize the power of data to inform decisions
  • Embrace diversity and new ideas


What you can expect from us:
 

  • Opportunity to show your stuff and be recognized and rewarded for excelling
  • A fun dynamic team that works together to find new innovative ways to drive the digital transformation of TELUS
  • An environment where you’re encouraged to share and act on your ideas, while learning new things and building your career
  • Able to work flexible hours and connect remotely with team members across Canada.  #LI-remot
  • A culture committed to giving back to our communities; every year we donate time and resources in our communities
  • Access to well-being resources as well as ongoing support and focus on overall team member physical and mental well-being

 

 

A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly.

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

 

 

 

 

Digital

Diverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.

We are honoured to be recognized

Team TELUS at a glance

1.4M
Days volunteered in our communities

$1.3
Billion contributed to charitable and community organizations since 2000

15.2
Million customer connections

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.