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Senior Technical Product Manager

Location: 

Toronto, ON, CA, M5J 2V5 Toronto, ON, CA Vancouver, BC, CA

Req ID:  51222
Jobs by Category:  Health
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Description

 

Our team and what we'll accomplish together

 

Join our innovative Data Products team at TELUS, where we're transforming how we leverage customer insights to deliver exceptional experiences across our Employer ecosystems. As part of the Digital Experiences organization, we're building the next generation of data-driven products that put privacy and consent at the forefront while unlocking powerful value-added team member population clinical insights and business value.

 

Our team sits at the intersection of data engineering, product strategy, and customer experience. We work collaboratively across engineering, data science, privacy, legal, and business stakeholders to build scalable data products that respect customer privacy while delivering actionable insights. Together, we'll establish TELUS as a leader in ethical data practices and customer-centric product development.

 

What you'll do

 

  • Lead the end-to-end product lifecycle for customer insights data products, from ideation through launch and optimization
  • Define product vision, strategy, and roadmap for data products serving internal stakeholders and external partners
  • Collaborate with data engineers, data scientists, and architects to design scalable, secure, and performant data pipelines and platforms
  • Champion privacy-first product development by embedding data consent mechanisms into products from the ground up
  • Design and implement consent management frameworks that comply with privacy regulations (PIPEDA, GDPR, CCPA) while optimizing for user experience
  • Build and scale a comprehensive customer insights platform for reseller partners with robust metrics, KPIs, and analytics capabilities
  • Design API strategies and data sharing mechanisms that balance insight delivery with privacy protection
  • Partner with legal, privacy, and compliance teams to ensure all data collection and usage practices meet regulatory requirements
  • Establish feedback loops with reseller partners to continuously improve the insights platform
  • Support and mentor junior team members, providing guidance and coaching to drive successful product outcomes

 

 

Qualifications

 

What you bring

 

  • 7+ years of product management experience, with at least 3 years in technical product management or data product roles
  • Proven track record of launching and scaling data products, analytics platforms, or customer insight solutions
  • Strong technical foundation with understanding of data architectures, APIs, databases, data pipelines, and cloud platforms (GCP, AWS, or Azure)
  • Deep knowledge of data privacy regulations (PIPEDA, GDPR, CCPA) and experience implementing privacy-by-design principles
  • Experience with consent management platforms and privacy-preserving data practices
  • Demonstrated ability to work with SQL, understand data models, and perform data analysis
  • Bachelor's degree in Computer Science, Engineering, Business, or related field (or equivalent experience)
  • Excellent stakeholder management skills with ability to influence without authority across multiple teams
  • Strong analytical and problem-solving skills with data-driven decision-making approach
  • Outstanding communication skills with ability to articulate complex technical concepts to non-technical audiences

 

Experience with:

 

  • B2B or B2B2C product models, particularly in telecommunications, insurance, or benefits industries
  • Building products for reseller, partner, or channel ecosystems
  • Customer data platforms (CDPs), data warehouses, or business intelligence tools
  • API product management and developer experience design

 

Great to have:

 

  • Advanced technical credentials including Master's degree (Computer Science, Data Science, MBA) or relevant certifications (CIPP, Product Management, GCP/AWS certifications)
  • Domain expertise in employer benefits, telecommunications, health and wellness, or insurance sectors with understanding of reseller/channel partner ecosystems
  • Data science and advanced analytics background with hands-on experience in ML methodologies and ability to translate data science capabilities into product features

 

 
Salary Range:  $112,000-$168,000
Performance Bonus or Sales Incentive Plan:  15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.  

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

 

 

 

 

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

6,300
Pharmacies using our pharmacy solutions

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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