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Senior Technical Product Manager


Toronto, ON, CA Edmonton, AB, CA Montreal, Quebec, CA Scarborough, ON, CA Calgary, AB, CA Vancouver, British Columbia, CA

Req ID:  25518
Jobs by Category:  Technology Solutions
Job Function:  Technology
Status:  Full Time
Schedule:  Regular

Join our team and what we’ll accomplish together


The telecommunications world is expanding and diversifying as we shift into a world of data everywhere and our customers are changing too, expecting a reliable and future-friendly communications experience. Our team objective is to enable and support our rapidly-evolving telephony, messaging and emergency communications products and services for our customers in the way that makes sense to them, is easy to understand and to use. The Voice Services DevOps (VSDO) team works closely with cross functional teams across the organization to realize our collective Customer First vision. We are responsible for supporting the development and delivery of consumer voice, messaging, and video services; anchored around building capabilities using experimentation and customer insights to obtain validated learning.


As a member of the VSDO team, you have the best of all worlds because you get to work with and learn all about our customers and the technology which enables our solutions. We’re a dynamic team, so a high degree of flexibility is required to adapt to a wide variety of tasks and functions. To be successful on our team you must:


  • Clearly see things from the perspective of a customer
  • Thrive in a lean, fast paced and changing environment
  • View collaboration as essential to your work
  • Have a passion for reliability


Voice Service DevOps (VSDO) is seeking a creative, entrepreneurial, energetic, and bright candidate to join our team. As an experienced leader of people, you’re not a developer or a marketer, but you’ll work closely with both. You’ll support rebuilding a best-in-class telephony and messaging experience for our customers. We’re a dynamic team, so a high degree of flexibility is required to adapt to a wide variety of tasks and functions. This fast-paced, exciting role provides the opportunity to be a part of a top strategic area for the company, working closely with the leadership team.


What you’ll do


  • Deliver strategic plans and prioritize user stories to deliver on that strategy
  • Proactively work with the team to identify risks and prioritize resolution plans
  • Draft, socialize and gain approval on strategy; define and track measurements of product success
  • Complete presentations to the executive team on key strategic opportunities and updates
  • Build, maintain and leverage strong relationships with your stakeholders and maintain a collaborative model in order to ensure that you are collectively meeting the requirements of the business
  • Ensure that there is clarity of process and procedure including customer/user journey mapping
  • Explore customer feedback and analytics to drive improvements in our products and services
  • New product ideation through insights obtained by talking to our customers, monitoring our competitive landscape, as well as overall technology and social trends

What you bring


  • Innovation – not satisfied with the status quo and willing to tirelessly push for new and creative services to meet our customer’s needs
  • Proven ability to take complete ownership of a product, by asking the right questions and knowing the results from launch to continuous support, demonstrating adaptable thinking
  • Have a relentless focus on the customer experience as new services are delivered
  • Strong project and process management skills, and the ability to lead cross functional teams
  • Excellent strategic analysis and thinking, with the ability to interpret data and generate innovative and unconventional solutions
  • Excellent relationship building and negotiation skills required to obtain commitment from cross-functional teams to support and deliver on priorities
  • Superior organizational and prioritization skills with the ability to meet deliverables and work with minimal supervision
  • Strong written and verbal presentation and communication skills to leaders at all levels within the organization
  • Experience working with Agile/Scrum/Kanban




  • Accustomed to an extremely fast-paced environment, requiring juggling of multiple priorities
  • CSM, CSPO or other Agile certification
  • PMP Certification
  • Passion for mapping nuanced financial expenditure details to our strategic priorities



A bit about us

We’re a people-first, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. When you join our team, you’re helping us make the future friendly. 

We’re committed to diversity and equitable access to employment opportunities based on ability—your unique contributions and talents will be valued and respected here. 

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.





Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Million active users logging into My TELUS per month (consumer mobility).


TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.